Manager-Operations

Position Overview The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention. Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance (via ride‑alongs and audits). Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Fill in periodically on customer appointments to help close temporary staffing gaps. Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively. Ensure safety standards are met or exceeded and that all operations are in regulatory compliance. Monitor and maintain inventory levels of pest / termite control and home services products. Candidate Summary Required Qualifications Adept at problem solving and identifying practical solutions. Ability to effectively lead and motivate others. Good aptitude for basic/intermediate math, for calculations related to sales/service. Strong communication skills (verbal, written, presenting). Ability to build rapport easily and establish trust with customers and employees. Minimum education level: high school diploma (or GED). Maintain licenses/certificates as required by federal, state, and/or local regulations. Maintain a valid driver’s license. Physical Demands / Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects. Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways. Going up and down stairs, ladders, scaffolding, ramps, and poles. Operating a motor vehicle safely and ensuring vehicle and other equipment is maintained and kept clean. Wearing personal protective equipment, including OSHA‑compliant respirators. Having healthy vision to perform detail‑oriented activities at close distances. Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold). Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50–60 hours/week) schedule during peak season. Travel requirement: travel up to 100% of time within assigned territory(s). Benefits Professional and personal growth: multiple avenues to grow your career. Training and development programs available. Tuition reimbursement benefits for full‑time colleagues. Health and wellness: medical, dental, vision, disability, and life insurance. Savings and retirement: 401(k) retirement plan with company‑matching contributions. Work‑life balance: vacation days & sick days, company‑paid holidays & floating holidays. A company mindset that prioritizes health, safety, and flexibility. EEO Statement This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. California residents, click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Compensation Base Pay Range Yearly: $57,000.00 – $92,000.00. Pay may vary based on geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). #J-18808-Ljbffr The Terminix International Company Limited Partnership