Growth Insights Manager

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high‑quality outcomes for patients. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in‑network therapist for them, should they choose to use their insurance. From there, SonderMind’s clinicians are committed to delivering best‑in‑class care to all patients by focusing on high‑quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note‑taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. About The Role As our Funnel Intelligence Lead, you will be the diagnostic owner and analytical authority for DTC funnel health and marketplace performance, setting the standard for how the Growth and Marketing team identifies what’s working, what isn’t, and where the real opportunities live. You will be the authoritative voice on what the data actually says, across the consumer funnel, channel mix, and the two‑sided marketplace dynamics. You’ll partner closely with channel owners in Paid, Lifecycle, and Organic, as well as WebOps, to drive the analytical agenda: framing the right questions, ruling in or out competing hypotheses, and holding decisions to a clear standard of evidence. In an era where AI‑assisted analysis is everywhere, you will also serve as the quality check, catching metric misuse, attribution errors, and flawed framing before they drive bad decisions. What You’ll Do Own funnel health across DTC, including paid acquisition, organic, lifecycle/CRM, landing pages, and conversion funnels; flagging degradation early and distinguishing signal from noise before it becomes a decision‑making problem. Analyze marketplace dynamics and how supply‑side factors, provider capacity, behavior patterns, and caseload variability affect conversion outcomes, and distinguish those signals from channel or funnel issues. Pressure‑test AI‑generated analyses, dashboards, and interpretations circulating across the org; catch metric misuse, attribution errors, and flawed framing before they influence decisions. Define and maintain data definitions, tracking taxonomy, and methodology conventions so that AI‑assisted work across the team is built on a shared, reliable foundation. Own the analytical agenda; driving what gets investigated, how performance questions are framed, and the standard of evidence decisions are held to. Diagnose conversion path issues and assess where attribution models, including AI‑assisted ones, may be misleading channel‑level decisions. Partner with channel owners (Paid, Lifecycle, Organic) and WebOps to scope, prioritize, and translate analysis into performance opportunities. Own tracking implementation and signal health across paid channels and attribution system. What Does Success Look Like? In the first 90 days, you build a clear point of view on the current state of funnel health, identify the top three diagnostic gaps across channels and marketplace dynamics, and establish baseline data definitions the team can rally around. By six months, you are the go‑to authority on why performance is doing what it’s doing; channel owners come to you before making material budget or strategy shifts, and AI‑generated outputs across the team are validated against standards you’ve set. You surface at least one material performance opportunity rooted in marketplace intelligence that would not have been visible through channel‑level analysis alone. Attribution and conversion path decisions across the Growth team reflect a shared, defensible methodology and leadership trusts that the data behind strategic decisions is airtight. Continued success means a Growth org where the quality of analytical thinking has meaningfully leveled up, AI is used as an accelerant rather than a source of bad decisions, and funnel performance improvements can be traced back to diagnostics you drove. Who You Are 4–6 years of experience in marketing analytics, growth, or a performance analytics role, with full‑funnel DTC exposure (not single‑channel). Proven ability to pull and transform data independently; SQL required; Python a plus. Hands‑on experience with modern analytics and BI tools such as Looker, Amplitude, and Snowflake. Active user of AI tools in analytical workflows and skeptical enough to know their failure modes. You use AI to accelerate your judgment, not replace it. Strong communicator to non‑technical stakeholders; you can clearly explain why an analysis is wrong, not just that it is. Experience operating in organizations where both data complexity and analytical volume are high. Preferred Qualifications Marketplace experience. You understand that conversion outcomes are shaped by supply‑side constraints, not just demand‑side optimization. Exposure to attribution modeling and familiarity with the tradeoffs of different approaches (MTA, MMM, incrementality testing). Experience working in or alongside healthcare, behavioral health, or other regulated consumer categories. Our Benefits The anticipated salary rate for this role is between $116,000 – $145,000 per year. Our benefits include: Commitment to fostering flexible hybrid work. Generous PTO policy with a minimum of three weeks off per year. Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in our medical plans to participate). Competitive Medical, Dental, and Vision coverage with HSA ($1,100 company contribution) and FSA options. Employer‑paid short‑term, long‑term disability, life & AD&D to cover life's unexpected events, and coverage of the difference in salary for up to seven weeks of short‑term disability leave after the required waiting period. Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition, allowing between 8–16 weeks of paid leave). 401K retirement plan with 100% matching immediately vesting on up to 4% of base salary. Travel to Denver once a year for annual shift gathering. Fourteen company holidays. Company shutdown between Christmas and New Years. Supplemental life insurance, pet insurance coverage, commuter benefits and more! Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr