Member Care Representative
$45kLocal Fare Jax Llc
Job Description
Job Description
Benefits:
- 401(k) matching
- Employee discounts
- Paid time off
Resolve order issues, delivery questions, and account needs with accuracy and urgency
Support new members through their first 90 days to ensure a smooth onboarding experience
Help members customize orders and get the most value from their subscription
Identify and support at risk members to improve retention
Manage order adjustments before weekly fulfillment deadlines
Track and document all member interactions clearly in our system
Spot recurring issues and help improve internal processes What Success Looks LikeIn this role, success means:
Members consistently receive fast and accurate support
New members feel confident and supported within their first 90 days
Fewer order errors and fewer delivery issues
Improved member retention and reduced churn
Strong communication and clean documentation
You become fully confident in our systems and workflows within 90 days What We Are Looking For 2 plus years in customer service, hospitality, logistics, operations, or admin support
Strong attention to detail with a high level of accuracy
Clear, calm communicator who handles pressure well
Reliable and consistent, especially with Tuesday through Saturday schedule
Comfortable working in systems and following structured processes
Strong sense of ownership and follow through
Interest in local food, community, or mission driven work Why Join Us Work for a fast growing local food company with real community impact
Employee discount on farm fresh food
Opportunity for growth as the company scales
Be part of a mission that supports local farmers and families Pay: $45,000.00 per year Benefits:
- 401(k) matching
- Paid time off
- PTO after 6 months
TuesdaySaturday | 8:30 AM5:00 PM Work Location: In person
Vacancy posted 12 days ago
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