First Impression Receptionist

First Impressions Receptionist

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit

The First Impression Receptionist will provide welcoming customer service to our internal and external customers. This individual will act as the initial contact for visitors and phone inquiries, ensuring all are efficiently serviced and directed at appropriate personnel. While providing excellent customer service, the First Impression Receptionist will be tasked with administrative duties in support of VGM Group businesses.

Reporting Accountability: Senior Executive Business Partner

Working Location: Waterloo, IA, Onsite at VGM Headquarters

Work Hours Classification: Full-time, 8-5pm

First Impressions Receptionist Responsibilities

As the first impression receptionist, being present at the primary entrance to the VGM main campus buildings is a key responsibility to ensure customer courtesy and building security are maintained. The receptionist is the first impression our VGM guests and visitors have, with this responsibility the receptionist is empowered to make this experience an impactful one through the following duties:

• Take ownership of the guest experience from arrival to departure, including visitor check-in, deliveries, and other onsite business needs.
• Collaborate effectively with facilities team and other administrative personnel.
• Update and edit front desk standard operating procedures.
• Responsible for maintaining Walsh Theater, including checking system readiness, lights, and stocking water.
• Maintain and audit employee temporary badges, visitor badges, etc.
• Create security badges for all new hires, replacement needs, gym badges, and more.
• Upload employee photos into HRIS and Microsoft Suite.
• Take inventory and send out new employee welcome packages.
• Communicate with internal and external parties via phone and email.
• Maintain a clean and inviting appearance of our VGM buildings.
• Administrative duties and data entry projects, as assigned.

First Impressions Receptionist Qualifications

HS degree or equivalent. Must have experience with face-to-face customer interaction and busy phone lines. Qualified individuals must have excellent organizational and communication skills plus enjoy working in fast-paced environment. Exhibit the foresight and confidence to see tasks and perform actions before direction is provided. Proficient computer use, knowledge of MS Office and data entry experience required.

Physical Requirements: Operation of office equipment and using technology efficiently such as computers, phones, and misc. office equipment required. Visual abilities include reading, distance vision and peripheral vision. Moving through the VGM facilities when needed.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.