Customer Service Rep

Job Title

Pay Rate: $20/hr Location: Oriskany Work Mode: Virtual with in-person training Anticipated Class Start Date: 8/3/26 Duration: Contract Role

Training will be conducted in person from 8:30 AM to 5 PM EST, Monday to Friday, with a 30-minute lunch break. No time off is planned during training until the end of nesting. After training, the working hours are Monday-Friday, 8:00 AM 11:00 PM EST. Flexibility in shifts is required based on business needs.

Responsibilities

• Respond to customer requests via telephone, providing excellent service to company's customers who have or are looking to obtain a life insurance policy through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss common topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, and handling billing inquiries.

Requirements

• High school diploma or equivalent is required.
• Minimum 1 year of experience in the field or in a customer service role is preferred.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work. Hotspots and Wi-Fi are not allowed; Ethernet is required.
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• No time off is planned during training until the end of nesting.

Preferred Skills

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material, decision making, and confidence level.
• Ownership of learning, technical skills, adaptability, and flexibility.

Benefits

• Equipment provided includes a laptop, two monitors, keyboard, mouse, and docking station. Equipment must be returned within a week of assignment ending.