Residential Program Manager

IMMEDIATE HIRING: Residential Program Manager Locations: Indianapolis, Speedway, Greenwood & Noblesville, IN Lead with Purpose. Make a Difference Every Day. Are you a natural leader who enjoys coaching others, solving problems, and making a real impact? Gray Residential Services is looking for an experienced Residential Program Manager to help lead our residential homes and support adults with intellectual and developmental disabilities. This isn't a desk job—it's an opportunity to be present, lead by example, and help build a team that delivers outstanding, person-centered care every day. If you're dependable, organized, and passionate about helping others succeed, we'd love to meet you! What You'll Do As a Program Manager, you'll play a vital role in ensuring our homes are safe, well-managed, and fully compliant while supporting both residents and staff. Lead Residential Operations Oversee daily operations for multiple residential homes. Create and maintain staff schedules to ensure adequate coverage for all shifts. Fill open shifts by coordinating coverage and responding quickly to call-offs and staffing needs. Be available 24 hours a day, 7 days a week to respond to emergencies and provide coverage when staffing shortages occur. Ensure consistent staffing and quality care. Support Team Leads and DSPs through coaching and mentorship. Conduct routine home visits to ensure clean, organized, and welcoming environments. Ensure Compliance Maintain compliance with Indiana Medicaid Waiver and DDRS standards. Review Medication Administration Records (MARs), Daily Service Records (DSRs), and other required documentation. Prepare homes for state reviews and audits. Complete accountability reports and review staff timecards. Support Residents & Families Coordinate person-centered services and monitor individual goals. Participate in IST and quarterly meetings. Serve as a liaison between families, healthcare providers, case managers, and agency leadership. Promote meaningful community involvement and quality of life. Lead Your Team Coach, mentor, and develop Direct Support Professionals. Recognize great performance while addressing concerns promptly and professionally. Provide retraining and support to ensure quality services. Foster a positive, team-oriented work environment. Oversee household budgets and client personal funds. Maintain accurate financial records and documentation. Ensure transparency and accountability with all financial activities. What We're Looking For We're seeking a motivated leader who has: 2–3 years of management experience in an Indiana Medicaid Waiver or residential services setting. Strong knowledge of Indiana Medicaid Waiver regulations and person-centered services. Experience creating staff schedules and managing daily staffing operations. The flexibility to serve in an on-call leadership role, including being available 24/7 to address emergencies and staffing shortages. Excellent communication, leadership, and organizational skills. Experience with Microsoft Office, SharePoint, and electronic documentation systems. A valid driver's license, reliable transportation, and current auto insurance. A bachelor's degree in Psychology, Human Services, or a related field is preferred. Why Join Gray Residential Services? At Gray Residential Services, we believe leadership begins with being present. Our managers don't lead from behind a desk—they lead by example. You'll work alongside your team, mentor staff, solve challenges, and help create an environment where both employees and the individuals we support can thrive. We offer: A supportive leadership team. Meaningful work that changes lives. Opportunities to coach, mentor, and develop staff. A collaborative, team-first culture. A respected agency committed to quality care. The opportunity to make a lasting impact on the lives of individuals with disabilities every day. About Gray Residential Services Gray Residential Services provides residential support for adults with intellectual and developmental disabilities throughout Central Indiana. Our mission is simple: Quality Service with Vision. We're committed to creating safe, supportive homes where every individual is treated with dignity, respect, and compassion. Our team believes in person-centered care, strong leadership, and building meaningful relationships with the people we serve. Ready to Lead? If you're an experienced leader who is ready to lead from the front, manage operations, oversee scheduling, and support your team whenever you're needed, we want to hear from you. Join Gray Residential Services and help lead the way in compassionate, high-quality residential care. #J-18808-Ljbffr Gray Residential Services