Tom Kelley Cadillac Parts Manager

Parts Department Manager

Run a profitable and efficient parts department. Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

Reports directly to the KAG Parts Director and indirectly to the Dealership's General Manager. Supervises all personnel in the Parts Department.

Management:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork within the Parts Department and with other departments.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.
• Prepare and administer an annual operating budget for the Parts Department.
• Attend Manager's meetings.
• Understand, keep abreast of, and comply with federal, state and local regulations that may affect part sales.
• Set and enforce a policy on the special ordering of parts.
• Direct outside parts and counter sales efforts.
• Supervise stock order procedures.
• Develop and administer an aggressive wholesale parts program to produce profit.
• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness.
• Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, wreck estimates, issuance of credit memos, counter ticker filing, and purchase order matching and verification.
• Direct shipping and receiving efforts to ensure timely processing.
• Monitor daily reports such as DOE, DOC and sales productivity.
• Develop and produce a Lost Sale Tracking Report.
• Enforce safety requirements, including but not limited to, forklift training and operation, processing of MSDS sheets on all products carried, and OSHA right-to-know.
• Develop sales promotions.
• Take advantage of all manufacturer's inventory co-op advertising.
• Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals.
• Ensure that all purchases are properly accounted for before payment is made and to maintain profit goals.
• Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory.
• Assist in the collection of past-due accounts.
• Any other tasks deemed necessary by Management.

Personnel:

• Hire all staff for Parts Department.
• Discipline staff according to Human Resources policies and procedures.
• Terminate employees when necessary after the approval of the Vice President of Human Resources.
• Direct and schedule the activities of all department employees.
• Conduct meeting with department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Monitor department employees' payroll records.
• Review all department personnel semi-annually.
• Create strategy to maintain employee morale and productivity.
• Any other tasks deemed necessary by Management.

Customer Relations:

• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership's guidelines.
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
• Any other tasks deemed necessary by Management.

Requirements:

High School diploma or the equivalent. Some college preferred. Ability to read and comprehend instructions and information. Two years of supervisory experience. One year of experience in an automotive parts department. Excellent communication and managerial skills. Computer skills required. Professional personal appearance. Valid in-state driver's license and good driving record required.

Working Conditions:

Will spend six (6) to eight (8) hours per shift moving throughout the Parts Department. Will climb ladders to get parts from shelves. Will stoop, kneel, crouch, crawl, reach, handle, lift, push and pull. Will work closely with the Service Department and Body Shop. Will be exposed to noise, dust, heat, cold, fumes, paint and other hazardous and nonhazardous materials. May work outside occasionally.

Note: This is not necessarily an exhaustive list of the responsibilities, skills, duties, requirements, efforts, working conditions associated with this position. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions, duties and requirements of the job or to require that additional or different tasks be performed when circumstances change.

We are an equal opportunity employer