Product Manager for Microsoft Dynamics 365: Finance and Operations

At Flack Global Metals (FGM), we are committed to delivering exceptional service through operational excellence at every stage of the customer experience. We are seeking a Product Manager for Microsoft Dynamics 365: Finance & Operations (D365 F&O) to own the vision, roadmap, and continuous improvement of our core ERP platform. In this role, you will serve as the bridge between our business teams and technical delivery teams. You will turn business needs into well-defined process improvements, system enhancements, reporting, and automation that produce measurable operational results. This is a business-facing product leadership role, not a system-administration or software-development position. You will help define not only what gets built, but how work is performed, who owns each process, what information is required, and how success is measured. This is an opportunity to join a growing organization where collaboration, process discipline, and continuous improvement are essential to delivering on our commitment to quality and reliability. We are seeking a Product Manager to own the vision, roadmap, and continuous improvement of our Microsoft Dynamics 365 Finance & Operations platform. This role will serve as the bridge between business teams and technical delivery teams. The Product Manager will work closely with Purchasing, Sales, Operations, Warehouse, Inventory Management, Finance, Quality, Engineering, and IT to identify business needs, improve processes, prioritize system enhancements, and ensure that technology investments produce measurable business value. The successful candidate will combine strong business-process knowledge with practical ERP experience. They will be responsible not only for determining what should be built, but also for helping the organization define how work should be performed, who owns each process, what information is required, and how success will be measured. This is not primarily a system-administration or software-development role. It is a business-facing product leadership position focused on improving how the company operates through Dynamics 365 and the broader Microsoft business application ecosystem. Product Vision and Roadmap Own and communicate the product vision for Dynamics 365 Finance and Operations. Develop and maintain a prioritized product roadmap aligned with company objectives. Translate business priorities into system capabilities, process improvements, reporting, and automation initiatives. Balance strategic initiatives, operational needs, system maintenance, technical debt, compliance requirements, and user-experience improvements. Establish measurable goals and expected business outcomes for major initiatives. Regularly communicate roadmap priorities, progress, risks, and results to business and technology leaders. Business Process Improvement Partner with business teams to understand existing workflows, pain points, controls, and dependencies. Document current-state and future-state business processes. Identify opportunities to standardize work, eliminate unnecessary steps, reduce manual entry, and improve process ownership. Help determine whether a problem should be addressed through: Process change, D365 configuration, Workflow or automation, Reporting, Integration, Custom development, Data improvement, Training and adoption Challenge requests that address symptoms without resolving the underlying business problem. Promote the use of D365 as the authoritative system of record for core business processes. D365 Product Ownership Manage the D365 enhancement and improvement backlog. Gather and refine business requirements. Write clear user stories, business requirements, process definitions, and acceptance criteria. Define minimum viable solutions and phased implementation approaches. Facilitate backlog refinement, prioritization, sprint planning, demonstrations, and release reviews. Coordinate functional consultants, internal developers, implementation partners, vendors, and business subject-matter experts. Ensure that enhancements align with the company’s overall system architecture and data strategy. Supporting Functional Business Areas Sales agreements and sales order processing Purchasing and vendor management Inventory management and inventory accuracy Warehouse and receiving operations Master planning and material requirements planning Demand forecasting Production planning and scheduling Quality management Material traceability and certifications Transportation and logistics Costing and financial integration Operational reporting and analytics Automation and Integration Identify and prioritize opportunities to automate repetitive or error-prone work. Evaluate the appropriate use of D365 workflows, business events, Power Automate, Power Apps, Power BI, integrations, and other Microsoft platform capabilities. Work with technical teams to design reliable integrations between D365 and other business systems. Ensure automations include appropriate ownership, exception handling, monitoring, security, and support procedures. Measure improvements such as time saved, errors reduced, cycle-time reduction, and improved service levels. Data, Reporting, and Governance Partner with business leaders to define operational metrics and key performance indicators. Improve data quality, completeness, timeliness, ownership, and consistency. Help business teams distinguish between operational reports, analytical reports, alerts, and workflow notifications. Partner with reporting teams to improve Power BI dashboards and self-service analytics. Ensure reports and dashboards are tied to defined business decisions and actions. Help reduce dependency on disconnected spreadsheets and manually maintained shadow systems. Testing and Release Management Develop business acceptance criteria and coordinate user acceptance testing. Ensure appropriate testing of configurations, customizations, reports, integrations, and security changes. Coordinate release readiness with business and technical teams. Confirm that documentation, training, support, and rollback plans are in place before deployment. Monitor results following releases and drive resolution of adoption or performance issues. Establish a repeatable process for evaluating, approving, releasing, and measuring system changes. Adoption and Change Management Build strong working relationships with end users, managers, executives, technical teams, and external partners. Develop stakeholder communication and change-management plans. Coordinate user training, process documentation, and release communications. Create feedback mechanisms that help identify usability problems and adoption barriers. Promote consistent use of approved business processes. Measure whether delivered capabilities are being used and whether they are producing the intended results. Address process, training, data, and accountability issues rather than assuming every problem requires new functionality. Required Qualifications Bachelor’s degree or equivalent professional experience in business, supply chain, information systems, engineering, finance, operations, or a related field. Five or more years of experience working with ERP-supported business processes. Three or more years in a product management, product ownership, business systems, ERP consulting, business analysis, or process-improvement role. Demonstrated experience managing a roadmap or prioritized backlog. Experience gathering business requirements and translating them into system or process solutions. Experience leading initiatives involving multiple departments and stakeholders. Strong analytical, problem-solving, facilitation, and decision-making skills. Ability to communicate effectively with executives, business users, functional consultants, software developers, and support teams. Experience coordinating testing, deployment, training, and adoption of business system changes. Ability to manage competing priorities while maintaining focus on measurable business value. Preferred Qualifications Hands-on experience with Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics AX. Experience as a D365 functional consultant, product owner, business analyst, or application manager. Experience in steel processing, metals distribution, manufacturing, industrial distribution, or a similar supply-chain-intensive environment. Functional knowledge of several of the following: Procure-to-pay, Order-to-cash, Inventory management, Warehouse management, Master planning or MRP, Demand forecasting, Production control, Product costing, Quality management, Material traceability, and Financial operations Experience with Power BI, Power Automate, Power Apps, Azure DevOps, or related Microsoft technologies. Familiarity with APIs, data integrations, data entities, and integration design. Experience working in Agile, Scrum, Kanban, or hybrid delivery environments. Product Owner, Dynamics 365, Lean, Six Sigma, or business-process-management certification. Experience managing external consultants or implementation partners. Skills and Competencies Business-process analysis Product strategy and roadmap development Backlog management and prioritization Workshop facilitation Cross-functional leadership Change management Written and verbal communication Systems thinking Process documentation User acceptance testing Vendor and partner management Flack Global Metals is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. #J-18808-Ljbffr Flack Global Metals