Clinical and Administrative Assistant

Job Description

Job Description

Primary Role: Administrative Assistant

The Administrative Assistant serves as the welcoming first point of contact for patients and supports efficient clinic operations. This role manages front-desk activities, coordinates appointments, maintains accurate electronic health records, assists with insurance and payments, and communicates with patients and the clinical team.

Responsibilities

• Manage patient check-in and registration processes.
• Schedule and coordinate patient appointments.
• Provide professional phone support and patient communication.
• Verify insurance information and assist with related documentation.
• Maintain accurate patient information in the EHR.
• Process patient payments and support front-desk transactions.
• Handle incoming and outgoing mail
• Maintain an organized, welcoming reception area.
• Coordinate clinic activities to support efficient patient flow.
• Monitor and replenish office supplies. 

Preferred Qualifications

• 1+ years of experience in healthcare reception.
• High school diploma or equivalent.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical scheduling and patient registration.
• Experience with insurance verification.
• Understanding of medical terminology and HIPAA compliance.
• Strong customer service and verbal communication skills.
• Excellent attention to detail.

Secondary Role: Clinical Assistant

The Clinical Assistant supports outpatient rehabilitation services, primarily assisting the Massage Therapy team. Reporting to the clinic director, this role helps prepare treatment areas, maintain equipment and laundry, support documentation, and promote a safe, clean environment. 

Responsibilities

• Set up treatment areas and equipment for Massage Therapy services.
• Clean and maintain rehabilitation equipment and treatment spaces.
• Prepare rooms before and between patient appointments.
• Provide documentation support as directed by the clinical team.
• Monitor treatment areas for safety and report concerns promptly.

Preferred Qualifications

• Entry-level experience in rehabilitation therapy support.
• High school diploma or equivalent.
• Knowledge of infection control practices.
• Strong patient communication skills.
• Ability to collaborate effectively with a team.
• Strong attention to detail.

MediMassage is committed to providing physical and mental wellness through medical massage therapy. We are a small, women-owned, latino-owned company with a passion for helping others through the natural benefits of massage therapy. We pride ourselves in our patient-first care and our positive work atmosphere to ensure a great experience for all.

Company Description

MediMassage is committed to providing physical and mental wellness through medical massage therapy. We are a small, women-owned, latino-owned company with a passion for helping others through the natural benefits of massage therapy. We pride ourselves in our patient-first care and our positive work atmosphere to ensure a great experience for all.