Patient Account Team Lead - DRAH ED
Duke University
Patient Account Team Lead - DRAH ED
The Patient Account Team Lead is an integral part of the patient care team in the hospital locations. The Patient Account Team Lead, in coordination with the Service Access Manager, ensures the work is accomplished effectively in adherence to all policy and procedures. The Patient Account Team Lead is the first line support for the Financial Care Counselors (FCC) within the hospital locations. The Patient Account Team Lead provides support for the hospital locations when the Service Access Manager is unavailable, escalating any urgent issues to the Department Manager. The Patient Account Team Lead should be fully competent and able to perform the duties of the FCC. In addition to the daily FCC activities, the Patient Account Team Lead will be responsible for providing support and oversight of the daily registration and financial counseling activities to ensure adherence to these processes. The Patient Account Team Lead collaborates with the Service Access Manager to provide real-time coaching and feedback for the FCCs, and the Patient Account Team Lead will provide support to the Service Access Manager in the oversight of revenue cycle front-end related activities. These activities include but are not limited to; patient registration, scheduling, arrival, point of service collections; cash management, work queue management, financial counseling, and training as well as patient and workflow coordination. The Patient Account Team Lead is expected to follow all regulatory and compliance policies. The Patient Account Team Lead is also responsible for modeling and living Duke's values and demonstrating expected behaviors while contributing to creating positive patient experience and building a positive work environment.
Duke UniversityVacancy posted 4 days ago
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