Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function: The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers. This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations. Major Duties and Responsibilities: Executive-Level Service Delivery & Ownership Serve as the primary point of accountability and strategic advisor for executive relocations Independently manage the full relocation lifecycle Deliver a white-glove, highly personalized experience Maintain a reduced, curated caseload for exceptional service quality Project Management & Coordination Act as project manager (timelines, risks, deliverables) Lead cross-functional teams and suppliers Proactively resolve issues and mitigate risks Streamline processes to reduce client effort Client & Executive Engagement Build trusted advisor relationships with executive clients Provide 24/7 accessibility and guidance Simplify complex processes into executive-ready insights Lead needs assessments and policy navigation Supplier & Stakeholder Management Orchestrate supplier performance and accountability Conduct regular touchpoints to ensure alignment Eliminate duplication and enhance coordination Strengthen internal and external partnerships Strategic Thinking & Value Creation Demonstrate expertise in global mobility and services Identify value-added opportunities and cross-selling Contribute to continuous improvement initiatives Participate in strategic projects and client presentations Operational Excellence Ensure data accuracy and system integrity Track and communicate policy updates Support reporting with timely, accurate inputs Manage multiple high-priority relocations Critical Selection Criteria: Proven ability to exceed high-touch executive expectations Advanced project management and independent ownership Strong executive presence and communication skills Strategic thinking and decision-making ability High accountability with minimal oversight Cross-functional leadership and influence Strong organization and attention to detail Cultural awareness and global mindset Proactive, innovative, and resourceful High discretion and emotional intelligence Qualifications / Selection Criteria: 2+ years of international relocation experience Ability to provide 24/7 support Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment Strong commitment to accuracy, process discipline, and data integrity across all aspects of work Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority #J-18808-Ljbffr Remote Jobs