Account Coordinator I - International

Overview The International Account Coordinator I serves as the primary point of contact for international dealers and international sales force inquiries related to order processing, product configuration, warranty, product registration, and logistics. Incumbents work in tandem with sales to build and maintain strong relationships with international dealers and are skilled at understanding, anticipating, and responding to distributors’ evolving business needs across international markets. Duties and Responsibilities Processes sales orders, prepares price quotations, clarifies product or project requirements, and offers recommendations on appropriate equipment configurations based on needs. Assists dealers with preparation of tender documents and administration of letters of credit and direct sales. Troubleshoots, analyzes, and remedies customer inquiries in an accurate and timely manner, routinely following up with customers as necessary to resolve issues and generate a positive customer experience. Acts as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided. Logs/tracks all service or product‑related defects reported in the field, collects all applicable information, and effectively communicates with necessary departments and/or individuals within the company to determine root causes and eliminate future defects. Assists with international dealer visits and may conduct factory tours for international guests including dentists, dental faculty, and administrators. May provide customer service support at international dental exhibitions, which would require limited international travel. Minimum Qualifications 1–3 years of experience in a product, customer support, or account management role. Strong verbal and written communication skills, with ability to convey technical information clearly. Ability to operate under ambiguous conditions such as language barriers, incomplete customer requirements, and communication across different time zones. Intermediate analytical, technical, and problem‑solving skills to troubleshoot complex issues. Strong interpersonal skills and ability to build relationships with customers and teammates. Intermediate organizational skills with ability to prioritize work and use systems to capture and retrieve information. Ability to work independently as well as in a team environment using all available resources to accomplish work and benefit the customer. Strong PC knowledge and skills. Preferred Qualifications International experience. Fluency in a second language. Experience communicating cross‑culturally. Background check and screening for illegal use of drugs is required. A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor #J-18808-Ljbffr