PaaS Quality Lead

PaaS Quality Lead

It is an exciting time to join the Consumer Services and Solutions (CSS) organization at HP as we continue to scale our Print-as-a-Service (PaaS) offering and elevate the experience we deliver to our customers. We are looking for a Quality Lead to play a critical role in shaping and driving end-to-end (E2E) quality across our ecosystem.

This role sits at the intersection of engineering, operations, and customer experience, bringing together cross-functional teams to ensure our solutions are robust, resilient, and truly customer-ready. If you enjoy tackling complex challenges, building structure in fast-evolving environments, and making a tangible impact on both customer satisfaction and business outcomes, this is a unique opportunity to help define the future of quality within CSS.

Key Responsibilities:

• Coordinate across Solution QA domains (HSV, SI, SIE, UAT, GT, BETA) to ensure comprehensive end-to-end (E2E) integration testing across organizational boundaries.
• Lead pre-launch readiness activities for major releases, including facilitating the "Wall Committee." Drive final readiness assessments at launch to validate whether the E2E solution is robust, customer-ready, and resilient—while proactively identifying and articulating any residual risks.
• Analyze customer-impacting defect escapes to identify gaps in test coverage and define targeted improvements to strengthen overall quality assurance.
• Oversee regression strategy by ensuring early detection of service interruptions—prior to customer impact or support engagement. Continuously evolve regression coverage in alignment with system monitoring, asset QA, and observability practices to minimize exposure and accelerate issue resolution.
• Ensure adequate and scalable QA coverage for new features and customer experiences, aligning validation efforts with product intent and customer expectations.
• Drive QA validation within the production environment, advocating for and expanding "Test in Production" capabilities to improve real-world quality assurance.
• Partner with stakeholders and QA teams to define appropriate scope, cost, and accountability when Solution QA investment is required. Ensure alignment on expected outcomes and rigorously track delivery of value.

Education and Experience Required:

• BA/BS in engineering, computer science, management information systems or equivalent experience.
• 10+ years experience in quality, program management, or product lifecycle management

Knowledge and Skills Required:

• Experience in print, hardware, or complex system products.
• Experience in quality, program management, and/or product lifecycle management (incl. familiarity with NPI processes).
• Demonstrable history of working with IT in complex systems. Zealous approach to problem solving, forensics skills, root cause analysis, and able to drive issues to quick resolution.
• Able to anticipate problems from a systemic perspective, gather data insights to influence cross functionally to prevent reoccurrence.
• Excellent project management skills.
• Highly organized, able to manage multiple issues, and own their resolution.
• Strong communication skills: ability to communicate technical issues intelligibly, in written/oral form, to colleagues and customers with varied technical backgrounds.
• Strong collaboration and interpersonal skills and ability to influence constructively across functions, work successfully with virtual teams, across WW time zones.
• Ability to work in new, fast-paced environments.

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• * Health insurance
• * Dental insurance
• * Vision insurance
• * Long term/short term disability insurance
• * Employee assistance program
• * Flexible spending account
• * Life insurance
• * Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• * 11 paid holidays
• * Additional flexible paid vacation and sick leave

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Engineering

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - Relocation -

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"