Grocery Department Lead: Customer Service & Merchandising

Job in a Nutshell The Grocery Assistant is responsible for assisting the Grocery Department Manager in the successful operation and profitability of the Grocery department. USD $19.50/Hr. Responsibilities Providing World Class Customer Service as a number one priority including initiating customer contact, engaging customers and following through Exemplifying integrity, responsibility, and excellence and adhering to all policies Creating inviting, full and shoppable departments Assisting the grocery department manager in ordering for the grocery and bulk departments and maintaining accurate inventory levels Assisting the grocery department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing. Ensuring all in-stock products/conditions meet company standards Offering and following up on special orders Merchandising shelves, endcaps and dynamic displays Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock Assisting in training and monitoring of department personnel including assigning and following up on tasks Conducting active and passive demos Working with the department manager to address performance issues within the department Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks Maintaining the safety and security of customers and employees Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support Continually increasing product knowledge. Using SAP and inventory management software, emailing and utilizing other IS programs as needed. Qualifications Ability and desire to provide World Class Customer Service as a number one priority including initiating customer contact, initiating conversations about products, events and services, actively engaging customers and following through Demonstrated leadership skills Ability to train and develop others 1 year of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus 1 year of experience supervising others preferred Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable Ability to manage changing priorities and to stay focused with the task at hand Sense of urgency in the completion of tasks Excellent customer service skills Highly organized with great attention to detail Ability to take direction and follow through Must be cashier trained and able to count currency Proficient in MS Word, Excel and Outlook #J-18808-Ljbffr