IT Support Engineer

Job Description

Job Description

As part of our hiring process, we request each applicant please complete this quick questionnaire to help us further analyze your potential fit within our company:

 

Looking for a new adventure...come join our journey!

HealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners equipped with decades of experience across healthcare and technology. We have come together to create an absolutely amazing workplace culture, which is the primary factor helping us translate what we do to happy customers. We are developing and applying new technologies to fix the many problems facing healthcare for the key players - patients, physicians, and their staff.

We place a high value on co-worker relationships and are looking for people to join us on this journey we call life. We are looking for candidates who are not merely looking for a job; they are looking for a way of life. We value:

• mindset over knowledge
• the way you think over years of experience
• culture over compensation
• eagerness to learn over what you know
• collaboration over departmental hierarchies
• freedom to explore new technologies over existing tools and methods

 

We are looking for multi-disciplinary engineers who want to surround themselves with similarly creative and hard-working peers in an innovative environment that focuses on delivering useful results that customers value.

 

Job Description

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.

Some tasks you may be involved in include:

• Working with staff to identify computer problems and advising on the solution
• Working with field central engineers if the problem is more serious
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Testing and fixing faulty equipment

 

Who you ARE

• Creative – you find unique ways to solve difficult problems and challenge the status quo
• Self-managing - you take full ownership of driving tasks to completion, and helping those around you in doing the same
• Collaborative – you recognize that working as a team yields more effective results than working alone; do you value your workplace culture and your co-workers' experiences over chasing compensation; do you challenge others and set high goals for yourself and the people around them; do you want to spread your knowledge and insights to those around you in order to make them better.
• Results-driven – you focus on projects that deliver value to the end-user; do you chase the ability to cause change and disrupt industries; are you the type to find solutions to major problems
• Business savvy – you understand your clients and deliver solutions that cater to their needs
• Cross-disciplinary – you have skills that span across disciplines and are comfortable playing different roles in more than just one area
• Continuous learner – you seek out ways to constantly develop your skills and invest in learning every single week
• Agile – you pivot easily within a constantly changing environment and are comfortable with a high degree of change
• Risk-taker – you see failure as part of the learning process and do it time and again; are you the type to not hold back whenever you have an idea; are you not scared to try something new, and will do your best in collecting data and analytics to make sure that your ideas are foolproof

Who you are NOT

• Individual contributor – you wait for directives from management and work individually to accomplish goals
• Specialist - you specialize in a specific discipline in order to gain an ever-deeper understanding and contribute your key expertise in that area
• Traditional – you thrive within structured corporate organizations where roles and titles are clearly defined, and where you can climb the corporate ladder
• Management – you’ve established yourself as a manager within a hierarchy and are responsible for following and enforcing traditional HR practices
• Passive – you prefer to leave the good ideas to others and focus instead on implementing them
• Conservative – you stick with what has worked in the past, you are uncomfortable challenging the status quo, and generally avoid taking risks and trying new approaches
• Linear – you are most comfortable working in a traditional project plan/Gantt chart environment

 

Desired Skills

What operating systems, languages, processes, patterns, and practices you are aware of are not as important as your aptitude to learn and pick up new ways of doing things. You should be able to explain complex information in simple, clear terms to non-IT personnel.

 

A general curiousness and aptitude to:

• Install/maintain servers, network, and storage devices.
• To pick up configuration and maintenance of generic applications.
• Good analytical and problem-solving skills
• Up-to-date technical knowledge
• Good interpersonal and customer care skills
• Strong computer skills
• Ability to troubleshoot and diagnose problems
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Logical thinker

 

Compensation and Benefits

• Competitive salary
• Additional employee benefits and perks
• Tech Stipend
• One-of-a-kind culture

 

As part of our hiring process, we request each applicant please complete this quick questionnaire to help us further analyze your potential fit within our company:

 

Company Description

Looking for a new adventure... come join our journey!

HealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners equipped with decades of experience across healthcare and technology. We have come together to create an absolutely amazing workplace culture, which is the primary factor helping us translate what we do to happy customers. We are developing and applying new technologies to fix the many problems facing healthcare for the key players - patients, physicians, and their staff.

We place a high value on co-worker relationships and are looking for people to join us on this journey we call life. We are looking for candidates who are not merely looking for a job, they are looking for a way of life. We value:

- mindset over knowledge

- the way you think over years of experience

- culture over compensation

- eagerness to learn over what you know

- collaboration over departmental hierarchies

- freedom to explore new technologies over existing tools and methods

We are looking for a multi-disciplinary engineer who wants to surround themselves with similarly creative and hard-working peers in an innovative environment that focuses on delivering useful results that customers value.

Company Description

Looking for a new adventure... come join our journey!\r\n\r\nHealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners equipped with decades of experience across healthcare and technology. We have come together to create an absolutely amazing workplace culture, which is the primary factor helping us translate what we do to happy customers. We are developing and applying new technologies to fix the many problems facing healthcare for the key players - patients, physicians, and their staff.\r\n\r\nWe place a high value on co-worker relationships and are looking for people to join us on this journey we call life. We are looking for candidates who are not merely looking for a job, they are looking for a way of life. We value:\r\n\r\n- mindset over knowledge\r\n\r\n- the way you think over years of experience\r\n\r\n- culture over compensation\r\n\r\n- eagerness to learn over what you know\r\n\r\n- collaboration over departmental hierarchies\r\n\r\n- freedom to explore new technologies over existing tools and methods\r\n\r\nWe are looking for a multi-disciplinary engineer who wants to surround themselves with similarly creative and hard-working peers in an innovative environment that focuses on delivering useful results that customers value.