Forward Deployed Engineer

Job Title

Job Description

Role Summary

This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success. You will:

• Implement customers end-to-end
• Own customer onboarding and data imports
• Communicate with customers constantly
• Turn real customer needs into shipped product

What You'll Do

Customer Communication & Support

• Act as the primary technical point of contact for customers
• Communicate with customers daily via Slack, email, and video calls
• Own customer issues from report → diagnosis → resolution → follow-up
• Provide hands-on support engineering for production issues and edge cases
• Clearly explain issues, timelines, and tradeoffs in strong, professional English

Forward-Deployed & Implementation Work

• Lead customer implementations end-to-end
• Import and configure all customer data
• Translate customer requests into clear technical requirements
• Partner with sales during technical discovery and scoping
• Be accountable for customers going live successfully

Engineering & Product Work

• Work day-to-day with core engineers
• Build customer importing tools used daily by finance teams and founders
• Work across the stack and touch real production systems
• Contribute directly to the codebase where appropriate
• Feed customer feedback back into product and technical direction

Compensation Structure

• Fixed base salary (stable, predictable)
• Implementation success fee paid per successful customer go-live

Success fee is triggered when:

• • Customer is live in production
• • Implementation meets agreed success criteria

Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.

Working Hours & Environment

• Working Hours: Central Time (CT) business hours required
• Must be available during CT time to support customers
• Fully remote role
• Required for real-time collaboration with customers, engineers, and founders
• Occasional off-hours work may be required for go-lives or escalations

Remote does not mean asynchronous-only — live collaboration matters

What We're Looking For

Technical

• Full-stack engineer, developer, or hacker
• Strong software engineering fundamentals
• Comfortable working with APIs, integrations, and production systems
• Able to debug real customer problems and ship fixes
• Writes clean, maintainable code

Communication

• Excellent spoken and written English is required
• Comfortable leading customer calls independently
• Clear, calm, and trustworthy communicator
• Respects users and explains complexity without condescension

Mindset

• Ownership mentality and high agency
• Comfortable with ambiguity and fast iteration
• Loves learning, building, and making decisions
• Titles matter less than impact here

What We Value

• Strong fundamentals and curiosity
• High ownership and accountability
• Comfort with ambiguity
• Clear communication
• Respect for users and craft

You do not need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.