Service Technician II

Service/Repair Technician 2

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Essential Duties and Responsibilities for All Technician Levels

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Ability to interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED and 2-4 years of electrical and mechanical experience, or
• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
• Vocational certificate in HVACR

• Associate's degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Job Specific Knowledge

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Mechanical Aptitude demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
• Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
• Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Technical and Analytical Skills
• Quality
• Quantity
• Attendance/Punctuality
• Dependability
• Teamwork
• Safety
• Time Management and Communication Skills

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift up to 75 lbs with or without assistance
• Climb up to 10 ft with an A-frame ladder
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
• Extensive walking 3-5 miles / day
• Extensive driving 5-6 hours/day
• Kneel, squat, bend, push/pull
• Move in different positions to accomplish tasks in various environments including tight and confined spaces
• Operate motor vehicles or heavy equipment
• Operate machinery and/or power tools

• Office facility and customer facilities (including commercial kitchens of various types of businesses)
• Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
• Travel requirement up to 50% of time

• Normal business hours with occasional/frequent/extended hours as needed
• Flexibility with schedule to meet critical deadlines
• Extended hours may include nights and/or weekends
• Normal scheduled hours cover early mornings, evenings and/or weekends

Compensation Information:

The pay rate will depend on the successful candidate's qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Illinois Tool Works, Inc.