Senior Staff Customer Success Manager (r3710)

Senior Staff Customer Success Manager (r3710) Manage large enterprise customer accounts to ensure successful deployment of AI-powered defense systems Location: San Diego, California, United States Compensation: $130,000 - 200,000 USD / year About The Role Senior Staff Customer Success Manager The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals. What You'll Do: Build and maintain strong relationships with customers Act as the primary point of contact for customer onboarding, training, offboarding, and renewals Develop and implement customer success plans Conduct regular reviews to ensure customers are achieving their goals Collaborate with sales and product teams to address customer needs and feedback Own and drive contract renewal Collaborate with sales to expand revenue in a land and expand motion Required Qualifications: Bachelor's degree in business, engineering, or a related field. 8+ years of experience in customer success or account management. 3+ years of experience working with large enterprise customers. Proven experience in revenue renewal and retention for multi-million-dollar contracts. Experience working in a startup environment. Excellent communication and project management skills. Strong problem‑solving skills and the ability to think strategically. Ability to work in a fast‑paced, dynamic environment. Preferred Qualifications: Strong understanding of AI and robotics technology. Experience building and running a small customer success team at a startup. Familiarity with the defense aviation industry. Familiarity with developer‑facing software products. Certification in project management. Certification in customer success management. Experience in supporting customers for new products. $130,000 - $200,000 a year Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and ... (include full EEO statement here). #J-18808-Ljbffr