Customer Service Specialist

Customer Service Specialist

San Francisco, California, United States

$16.00 - 25.00 (US Dollar)

This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada.

Job Type: Full-time

Pay rate: $16 - $25 per hour

Expected hours: 40 per week

Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off (PTO)

Experience level: 2 years

Shift: 8 hours, Day shift

Weekly day range: Monday to Friday

Work setting: Remote

About the job Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
• Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
• Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
• Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
• Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
• Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
• Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
• Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

Qualifications

• Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Experience: Previous experience in customer care, preferably within an engineering or technical environment.

Skills:

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficient in Microsoft Office Suite and customer relationship management (CRM) software

- Ability to understand and convey technical information

- Problem-solving skills with a proactive attitude

Why Join Us?

- Competitive salary and benefits package

- Opportunity to work with a dynamic and innovative team

- Professional development and growth opportunities

- Supportive and collaborative work environment