Showroom Support Agent

Showroom Support Agent

At Velotech, our goal is to get people out on their bikes. Whether it is road, trail or gravel we want to help people get out there and do it in the right gear. What started as a local bike club selling its excess imported tires has grown into one of the most extensive online retailers for tires, components, gear and nearly all other cycling-related products.

With our headquarters located in the city at the heart of cycling in the USA, beautiful Portland, Oregon. We have miles of cycling-friendly bike highways, trails, gravel roads and mountains, all in our backyard. Our entire team are avid riders ranging from the daily commuter to the local racer and the professional cyclist.

$20 - $23 an hour This position is responsible for the day-to-day operation of the BikeTiresDirect showroom, in addition to assisting in the essential functions of the Operations and Customer Service departments as needed. This includes working directly with customers in our store. The Showroom Support Agent provides product information, advice, order assistance, and is responsible for product selection, merchandising, and upkeep of the showroom.

Essential Functions Include But Are Not Limited To:

• Answer product questions and assist with the order process.
• Operate store Point of Sale equipment.
• Prepare the retail store for normal operations at opening time (lights, signage, setup of PCs, etc.) and handle End of Day procedures.
• Work on receiving, placing products on the floor, and maintaining store cleanliness.
• Work with Purchasing to maintain pricing on closeout products featured in the store.
• Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner.
• Develop trust and loyalty with consumers and build value in our brands.
• Navigate a sophisticated order processing system.
• Coordinate with Returns to assist customers with returns and exchanges.
• Assist walk-in customers with product questions and purchases.
• Retrieve products from the warehouse to assist walk-in customers.
• Provide support with technical issues and bike assembly as skill allows.

Additional Responsibilities/Duties:

• Increase sales by genuinely helping customers learn about additional/alternative product options.

Minimum Job Requirements:

• Basic computer skills.
• Strong knowledge of cycling.
• Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.

Knowledge, Skills, & Abilities:

• Excellent communication and organizational skills.
• Solid knowledge of cycling products.
• Ability to work in a high volume, fast paced environment.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Mechanic experience is desired.

Physical/Mental Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. While performing the duties of this job, the employee is regularly required to stand; walk, reach with hands and arms, stoop, kneel, crouch and sit for extended periods of time, as well as climb ladders. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, ability and working conditions may change as needs evolve.

What's In It For You:

• Health Benefits - Medical, Dental, Vision, Life/LTD, EAP as well as a few other voluntary options.
• PTO, Floating Holidays, Sick Time
• Employee Discounts. Not just at Velotech but also at our parent company Backcountry.com (and a few others).
• A great team to work with, where your ideas matter and you can participate in decision making and grow in the company.