Administrative Regulations Analyst 3 (Two Compliance Consultants)

Administrative Regulations Analyst 3

The Washington State Liquor and Cannabis Board (WSLCB) Enforcement and Education Division is announcing an exciting opportunity for Administrative Regulations Analyst 3 positions located in Spokane, WA, and either Federal Way, WA, or Mount Vernon, WA. Representing the Washington State Liquor and Cannabis Board (WSLCB); the Administrative Regulations Analyst 3's provide technical assistance and education in support of the state's licensed liquor, cannabis, tobacco, and vapor licensees in operating their businesses in compliance through education and outreach before greater corrective action becomes necessary and may issue verbal warnings and Notices to correct (NTC), when appropriate.

As an Administrative Regulations Analyst 3, these positions act independently to plan, prioritize, develop, and implement education and community outreach activities that help and support the liquor, tobacco, vapor, and cannabis industries. These positions, in conjunction with their supervisor's input, set and accomplish educational priorities. Incumbents resolve complex problems and have latitude to determine methods and procedures to complete their work. Duties may include complex activities such as planning and/or facilitating workshops attended by industry members, assisting in the development of educational/outreach materials for the industries regulated by the Board, reviewing monthly and annual tax reports for in-state licensees, tobacco tax requirements for tobacco licensees, and assisting in developing policies and procedures. These positions also work collaboratively with other internal stakeholders such as Licensing Division and Enforcement and Education Division commissioned staff team members to ensure consistency of messaging and the interpretation of rules and laws that influence the industries. Their work is geared toward detecting violations of laws and rules and preventing violations through education in a fair, objective, and consistent manner. If you have an interest in working with the public and being a compliance consultant, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program - confidential program created to promote the health, safety and well-being of public service employees.
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties

Some of your primary duties will include:

• Educates and engages licensees, the public, and other stakeholders in addressing issues related to our mission by providing licensee support and education. This includes consultation visits, licensee education, and employee training. Responsible for delivering informal and formal training pertaining to applicable RCWs and WACs to cannabis licensees, managers, and employees.
• Responds to verbal and written inquiries concerning cannabis laws, regulations, and licensing.
• Develops intervention strategies designed to achieve immediate correction and long-term compliance including recommendations to effect corrective action and to monitor progress. This position delivers clear, concise, accurate, and factual summaries of the results of inspections both orally and in writing.
• Assists in the development and implementation of an education plan and community outreach strategies including the preparation of the educational/outreach materials.
• Participates in comprehensive compliance inspections to ensure that licensees, premises, records, advertising, labeling, and devices are within approved minimum guidelines and licensees are in compliance with Laws and Regulations necessary to ensure the integrity of the industries.
• Conducts announced and unannounced premises checks to ensure compliance with laws and rules.
• Conducts follow up visits, if appropriate, to ensure that the identified conditions have been satisfactorily abated. Records findings and notes in the agency records management system.
• Documents the field visit with a written report including any recommendations or agreements made with copies secured in the agency records management system and provided to the licensee.
• Work includes assisting the commissioned team members with analyzing and responding to complaints on licensed locations. The incumbent may support commissioned officers by helping review a licensee's documents, including financial records, during the course of a financial investigation. Completes initial contact following the receipt of a nonspecific complaint or a first complaint of a non-public health or safety nature against a licensed premise. Provides education to the licensee, manager and/or employee pertaining to the allegations.
• Organizes and conducts scheduled inspections of licensed establishments, to check for compliance with state laws and provides technical assistance as necessary. Provides input on education policies, procedures, and regulations.
• As a result of assisting with an investigation, positions in this class write reports of findings, create exhibits for hearings, and assist in presenting cases to a board, commission, or administrative law judge when necessary.
• Schedules and conducts final inspections in a timely manner. Communicates final inspection status and pre-licensure issues with Licensing staff. Conducts follow-up final inspections when necessary. Records findings and notes in the agency records management system.

Qualifications

Required Qualifications: Five (5) years of combined relevant professional experience and education in business administration, public administration, criminal justice, police science, or a closely related field, including experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance. OR One (1) year of experience as an LCB Enforcement Officer.

In addition, must have demonstrated the following abilities:

Ability to write clearly and succinctly.

Ability to orally communicate effectively on a one-on-one basis and in a group setting.

Able to successfully read, understand, and interpret policies and procedures.

This position requires a valid unrestricted Washington State driver's license corrective lenses excluded.

Preferred/Desired Qualifications:

Understanding of the WSLCB scope of regulatory authority and jurisdiction.

Able to communicate effectively and collaboratively with stakeholders with inherently diverse interests.

Demonstrated ability to develop and make effective oral presentations for small groups.

Demonstrated ability to coordinate workshops and/or training.

One or more years' experience in consulting and/or interviewing to collect data and/or obtain statements.

Demonstrated ability to deal effectively with conflict arising from regulatory inspections while maintaining positive customer service.

Experience participating in administrative hearings, such as testifying.

Required Equity Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies

Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight, develop innovative solutions to a variety of issues. Make timely decisions, although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.

Build and Maintain Relationships: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agency's mission and goals.

Effective Communications, General: Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience ("plain talk"). Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without