Housekeeping Manager

Housekeeping Manager

Arlo Hotels, an independent lifestyle hotel is now actively seeking a dynamic Housekeeping Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more...

This position is responsible for assisting in the planning, organization and direction for the day to day operation of the Housekeeping department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas, and hotel grounds which meet and/or exceed Arlo Standards.

Responsibilities and Authorities

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty and integrity
• Employs excellent employee relations and team building skills
• Maintain open communication with Housekeeping Managers and all other departments.
• Adhere to hotel Health and Safety guidelines
• Conduct and participate in pre-shift meetings
• Work under pressure in a fast paced environment
• Report immediately any accident and/or incident which may occur while at work
• Ensure overall consistency and efficiency of the Housekeeping department

Specific Duties

• Supervises housekeeping staff: training and development from the commencement of hire throughout their daily duties.
• Enforces Policies and Procedures of the housekeeping department to ensure safety and consistency.
• Schedules team members according to labor standards and foretasted business levels
• Prepares daily assignment for all housekeeping team members
• Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day in conjunction with supervisors
• Maintains a high level of cleanliness quality based on hotel objectives
• Manages in conjunction with the housekeeping leaders the Lost and Found program
• Ensures guest satisfaction; addresses guest issues and/ or any correspondence
• Assists the Director of Housekeeping in controlling costs, as well as labor costs, improving departmental revenues
• Orders and receives supplies, ensuring an adequate inventory level
• Ensures all hotel housekeeping standards are training to all housekeeping team members
• Coaches and develops team members when needed
• Maintains a deep cleaning program
• Conducts monthly departmental meetings with leadership
• Establishes a strong relationship with the Engineering department for any repairs needed and preventative maintenance program.

Requirements

• College degree in Hospitality or related field preferred
• More than two years of experience in housekeeping management capacity
• Ability to multitask, work in a fast paced environment and have a high level attention to detail.
• Strong verbal and written communication skills.
• Maintain positive and productive working relationships with other team members and departments.
• Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets
• Physical Abilities
  • Move, life, carry, push, pull, place objects weighing less than or equal to 15 pounds without assistance
  • Reaching overhead and below with the knees, including bending, twisting, pulling, and stooping.