Assistant Office Manager

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying: Division of Motor Vehicles (DMV) Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado. Watch this short video of what it’s like to work at the DMV! What we do: The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. Senior Technician - Assistant Office Manager Duties: Duties include, but are not limited to: Assists the Driver License Office Manager to adjust resources and personnel, as needed, for maximum effectiveness; Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation; Provide day to day supervision, including coaching and conflict resolution Handles and resolves escalated customer complaints; Processes complicated, or more difficult applications; Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.; Assist with accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering; Performs all functions of line staff, including issuing documents, when business dictates. May stand for long periods of time. This position reports onsite at the Denver NE Drivers License Office located at 4685 Peoria St, Ste 115, Denver CO 80239. May require travel to the Salida Driver License Office at 448 E 1st St, Salida, CO 81201, or the CO Territorial Correctional Facility 275 W US HWY 50, CañonCity, CO 81212. Required to travel and work between multiple DOR Offices. COLORADO RESIDENCY REQUIREMENT: Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver License at the time of application. Class Code & Classification Description: Technician IV (H4M4XX) Minimum Qualifications Must meet one of the following or any combination of experience/education to meet the qualifications: Experience: Four (4) years of work experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment. OR Education and Experience: A combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and/or relevant experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment., equal to four (4) years Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Preferred Qualifications Direct supervisory experience leading a workforce interacting with the general public Department management experience, establishing performance goals and evaluating workforce performance Experience in coaching and conflict management Experience in a regulatory environment or technical customer service workplace serving the general public Intermediate to advanced computer and data entry skills Driver License Fundamentals (DLF) Certified DOR Required Skills and Competencies Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. Conditions of Employment with the CDOR: Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fleet vehicle as a pool vehicle Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at View email address on click.appcast.io We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to View email address on click.appcast.io by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. #J-18808-Ljbffr