Bilingual Financial Specialist/Scheduler

Bilingual Financial Specialist/Scheduler

Bilingual Financial Specialists manage the "front door" to all Tri-County Behavioral Healthcare Services. Financial Specialist will provide the highest quality service possible to all clients, visitors, and staff at TCBHC. This position will provide empathetic guidance, problem solving, support, and assistance to all TCBHC clients.

This position's duties will include the following:

• Serve as a knowledgeable source of accurate information and provide quality internal and external customer service.
• Ensure all clients have up to date financial and demographic information in the client database.
• Responsible for ensuring that authorizations are obtained prior to services rendered as well as scheduling client appointments, collecting payments, maintaining clinic schedules and answer multi-line telephones in a professional and courteous manner.
• Able to work with external and internal groups and teams and have the ability to manage multiple, simultaneous tasks and timelines.
• This position will be adept at interacting with diverse personalities, maintaining a calm and professional demeanor at all times. Must have the ability to make quick decisions, establish priorities and concentrate on detailed information sometimes under stressful conditions.
• Must demonstrate strong and proven problem-solving skills and computer application skills.
• The ideal candidate will maneuver client database quickly and efficiently and demonstrate excellent written and verbal communication skills.
• This position may be required to work a rotating schedule with some evening hours may be required. Bilingual in Spanish and English is required.

Minimum Requirements:

• Requires High School Diploma or GED.
• 1 year of experience handling client check-in, appointment scheduling, insurance verification, pre-authorization and collection in a healthcare setting preferred.
• Bilingual in Spanish is required.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, and Medicaid) strongly preferred.
• Excellent direct public service/high level customer service experience.
• Ability to pass Computer Competency test, typing 40 wpm and Basic Microsoft Word and Excel.
• Must have a valid drivers license and be insurable through Tri-County.

What's in it for you:

• Medical, Dental, Vision, Short-Term Disability, Company-paid Life and Disability insurance, HSA/FSA
• Retirement Options with Company Match!
• Mental health and wellness support from our Employee Assistance Program
• Financial Wellbeing
• Say goodbye to those pesky loans- we're a Federal Student Loan Forgiveness (PSLF) qualified employer!
• Weekly Pay deposited directly into your account (get paid every Friday!)
• Work-Life Balance
• 9 Paid Company Holidays PLUS 2 Personal Holidays (VIP Days)
• Paid Time Off begins accruing on your first day (increasing with tenure!)
• Meaningful work in the mental health and intellectual disabilities community.

Effective January 1, 2017, all Tri-County Behavioral Healthcare campuses are smoke free.

Payscale:

Hourly rate: $17.68

Annual equivalent: $36,776

Location: Conroe, TX