Assistant Store Manager

Job Description

Job Description

Who We Are

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove–a third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room® quiz. The result was a more precise fit that offered comfort without sacrificing style. Today, Thirdlove remains an innovative design-led brand, handling everything from R&D to the supply chain in-house to get every detail just right.

How We Work

Our culture is inclusive, collaborative, fast-paced, and data-driven. We've been certified as a Great Place to Work® for four consecutive years, based on feedback from our own team. If you want to make an impact while propelling your career forward, we'd love to hear from you.

What We Are Looking For

We are seeking an innovative and engaging Assistant Store Manager for our ThirdLove boutique in Lenox Square. This leader will support and inspire dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody ThirdLove's values while ensuring operational excellence and a welcoming store environment. As a key part of the leadership team, they will also collaborate on store-driven initiatives with the HQ team and act as the Store Manager in their absence.

What You Will Own And How You Will Make A Difference

1. Inspire and coach a team to deliver exceptional in-store experiences and foster a positive, high-energy environment.
2. Partner with the Store Manager to develop and execute strategies that drive sales and customer engagement.
3. Support recruiting efforts to attract top talent for Sales Associate roles, ensuring timely onboarding and development.
4. Ensure operational excellence by overseeing tasks such as inventory management, visual merchandising, and seamless customer support, including resolving product inquiries and aftercare.
5. Plan and execute in-store events and marketing initiatives to drive traffic, engagement, and sales growth.
6. Stay agile and adaptable, learning and leveraging new technologies and systems like Shopify, Slack, and Google Workspace to optimize performance.
7. Collaborate on scheduling and payroll management to meet business needs effectively.
8. Maintain flexibility in scheduling, including availability for evenings, weekends, holidays, and a consistent 40-hour workweek.

Who You Are

Sales & Profitability : Assist in achieving store sales goals, maximizing KPIs, and fostering customer loyalty to drive profitability.

Team Leadership : Directly oversee and coach Sales Associates and Supervisors, with indirect responsibility for all store staff. Build and maintain a high-performing team that aligns with company values.

Operational Excellence : Ensure smooth store operations, including inventory management, visual merchandising, and implementing technology or process improvements.

Budget Management : Contribute to payroll and scheduling oversight to align staffing with business needs while managing costs effectively.

Customer Experience : Maintain a strong focus on delivering an exceptional omnichannel customer experience, ensuring the store reflects ThirdLove's standards.

Event Execution: Plan and execute marketing initiatives and in-store events to increase traffic and customer engagement.

You Have

• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18 years of age
• Must be able to maintain an active store presence, including standing and walking for extended periods of time
• Comfort with using a ladder and lifting a maximum of 50lbs

ThirdLove Offers You

• Competitive salary
• Medical/Dental/Vision insurance
• Paid Time off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Thirdlove is an equal opportunity employer. We consider all qualified applicants, including those with arrest or conviction records, consistent with applicable law — including the San Francisco and Los Angeles City and County Fair Chance Ordinances and the California Fair Chance Act.

Compensation

$22 per hour