Coordinator, System Operations

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or if the policy changes. Role and Scope of Position Coordinates activities associated with construction and maintenance of New Hampshire’s transmission and distribution facilities, with emphasis on system security and reliability. Performs computer studies to analyze system conditions and recommends appropriate responses, including use of emergency operating procedures as necessary, to maintain system reliability. Essential Functions Coordinates the operation of New Hampshire’s transmission and distribution facilities; exchanges appropriate information with the Independent System Operator-NE (ISO-NE), Participants, neighboring systems, and System Operations staff to ensure that forecasted operating conditions do not adversely impact the reliable operation of the bulk power supply system. Prepares, communicates, and coordinates the development of plans to cope with possible or anticipated contingency situations. Develops and recommends practices and procedures for improving the effectiveness of operations and coordinates the implementation of approved practices and procedures. Performs computer simulation studies of complicated system conditions. Uses computer simulation studies to monitor, approve, or reschedule transmission, distribution and generation outages to ensure the safe, secure, reliable and economic operation of the bulk power supply system. Recommends mitigation strategies to minimize system and customer risk, including post‑contingency customer restoration plans, during planned and unplanned maintenance. Represents System Operations Management at meetings held by New Hampshire participants for the planning and operation of future projects. Assists and advises the System Operators during an assigned work period as required. Provides guidance to the System Operators in restoration of transmission and distribution equipment and customer load during system disturbance conditions. Consults with and when necessary, responds to System Operations Management and the System Operators, including after hours; serves on‑call as required. Analyzes operations of system facilities and protective schemes caused by system disturbances and compares with desired operations as prescribed in applicable operating instructions. Assists in the preparation of special reports related to system disturbances and/or unusual system conditions. Assumes administrative duties of the System Operators as required. Responsible for the safe, secure, reliable and cost‑effective coordination of planned outages of the transmission and distribution facilities under the responsibility of System Operations. Handles the proper coordination of transmission and distribution facility maintenance and construction outages. Coordinates operations with ISO-NE, neighboring systems, and the distribution system of New Hampshire Participants. Adheres to comprehensive and uniform instructions and procedures applicable to the operation of transmission and distribution facilities consistent with NERC, NPCC, ISO-NE and local operating procedures and instructions. Disseminates accurate and timely reports pertaining to system disturbances and other unusual system operations or incidents which require the review of member company personnel. Monitors, approves, reschedules outages of transmission, distribution and generation facilities for maintenance and construction. Delegates duties to the System Operators to expedite work or to provide training for System Operators, with the approval of the System Operations Manager. Technical Knowledge/Skill/Education/Licenses/Certifications Technical Knowledge/Skills Thorough knowledge of bulk power system operations. Knowledge of the various components that comprise the bulk power system. Thorough user knowledge of bulk power system simulation programs used to analyze thermal and voltage constraints associated with system operations. Thorough user knowledge of PC‑based computer applications used to monitor, record, analyze and report system operating information. Ability to analyze bulk power system operating problems, coordinate the development of solutions to such problems, and assist in the prioritizing and implementation of those solutions. Ability to react quickly and accurately in emergency situations and give guidance to less experienced system operators. Ability to communicate effectively verbally and in writing; and work effectively with personnel at all levels within ISO‑NE, neighboring systems and Participant organizations. Working knowledge of transmission, distribution and generation facilities relaying and interlocking protection. Knowledge of training techniques including use of training aids. Ability to make effective oral presentations. Thorough knowledge of bulk power system normal and emergency operating criteria policies and procedures. Education Bachelor’s degree in Electrical Engineering Technology, or the equivalent experience Experience A minimum of five (5) years of related dispatching experience, including work in distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent electric operations experience is required. Licenses & Certifications Ability to obtain the North American Electric Reliability Council (NERC) certification. Working Conditions Must be available to work emergency restoration assignments as required. Must be available to travel between MA/CT/NH as necessary. Competencies Build trusting relationships Manage and develop people Foster teamwork and cross‑functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $115,650.00‑$128,500.00. Worker Type: Regular Number of Openings: 1 Emergency Response Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement Eversource Energy is an Equal Opportunity and Affymative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor #J-18808-Ljbffr Eversource Energy