Patient Services Coordinator- SICU

Patient Services Coordinator- SICU

Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

Functions as a central point of communication for the unit

Provides customer service for patients, visitors, guests, and the interdisciplinary health care team

Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency

Performs general receptionist duties

Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service

Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit

Provides basic technical support and maintenance of computer functions

Serves as a resource for health care team members, to assist them in navigating the electronic health record

Monitors, facilitates, and acts on orders

Minimum Qualifications:

• One year office clerical experience -OR- Approved education -OR- An approved equivalent combination of education and experience
• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities:

• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
• Knowledge of medical terminology
• Ability to successfully handle multiple tasks and duties simultaneously in response to patient/ family and healthcare team needs
• Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
• Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 0.80 (64 hours per pay period) Shift Detail: Day, Every Other Weekend

Job Level: Staff

Employee Status: Regular Eligible for Benefits: Yes Union/Non Union: Union Min: $21.35 Max: $27.82

Job Posting: Aug-12-2026