SRE Technical Architect - Observability

Job Description

Role summary

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We are looking for a hands-on SRE Technical Architect to design and lead the development of a custom observability dashboard across multi-cloud environments. The architect will own the technical solution, lead a team of developers, and provide guidance across telemetry integration, dashboard engineering, reliability, and deployment.

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Key responsibilities

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• Own the solution architecture: Define a scalable observability architecture across AWS, Azure, and GCP, covering infrastructure, Kubernetes, applications, and services.
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• Design custom dashboards: Translate operational and business requirements into unified views of service health, availability, latency, errors, capacity, and SLO compliance.
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• Lead the development team: Break down the architecture into deliverables, guide implementation, review code and designs, resolve technical blockers, and establish engineering standards.
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• Integrate telemetry: Design the collection, processing, correlation, and visualisation of metrics, logs, traces, and events using OpenTelemetry, cloud-native services, and observability platforms.
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• Guide full-stack engineering: Define API contracts, backend services, data models, and frontend components for interactive dashboards, drill-downs, and service dependency views.
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• Embed SRE practices: Implement SLIs, SLOs, error budgets, actionable alerting, incident diagnostics, and automation to reduce operational toil.
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• Ensure production readiness: Address security, role-based access, performance, resilience, telemetry retention, and operational cost.
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• Drive technical delivery: Collaborate with platform, application, cloud, and operations teams from requirements and proof of concept through production rollout.
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Required technical skills

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• Multi-cloud architecture - Strong hands-on experience with at least two of AWS, Azure, and GCP, including monitoring integrations and cross-cloud connectivity.
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• Observability engineering - OpenTelemetry, Prometheus, Grafana, and log/trace technologies such as OpenSearch/Elasticsearch, Loki, Tempo, or Jaeger.
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• Cloud-native monitoring - Integration with Amazon CloudWatch, Azure Monitor/Application Insights, and Google Cloud Monitoring/Logging, as applicable.
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• Custom dashboard development - Ability to architect frontend applications using React, Angular, or equivalent, with backend services in Python, Go, Java, or Node.js.
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• Data and integrations - REST APIs, streaming/event-driven ingestion, time-series data, query optimisation, telemetry correlation, and common tagging standards.
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• SRE and cloud-native platforms - SLIs/SLOs, error budgets, incident management, Kubernetes, containers, distributed systems, and resilience patterns.
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• Engineering automation - CI/CD, Git-based development, infrastructure as code, automated testing, and deployment practices.
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• Technical leadership - Architecture ownership, developer mentoring, code reviews, technical planning, and hands-on troubleshooting.
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Expected deliverables

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• Multi-cloud observability architecture and implementation roadmap.
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• Telemetry integration standards and a common data model.
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• Custom dashboard MVP with service-level views and diagnostic drill-downs.
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• SLO dashboards, alerting standards, and operational runbooks.
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• Development guidelines, deployment documentation, and team knowledge transfer.
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Key hiring distinction: This should be a hands-on architect who can lead developers building a custom observability product , not only an SRE operations lead or a monitoring-tool administrator.

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The pay range for this role is $180,000-$200,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

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Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at View email address on ziprecruiter.com.

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