Customer Service Representative- Gainesville Collision Center

Job Description

Job Description

Gainesville Certified Collision Center is searching for a full-time, onsite Customer Service Representative. Our Customer Service Representatives are responsible for taking care of our customers by greeting them professionally and with a great attitude, making appointments, collaborating between service/management/customers, and following up. The schedule for this role is Monday through Friday 8:30am to 5:30pm. If you are outgoing, have a positive attitude and enjoy helping people, this role may be for you!

This role is in person, and not a call center role. You will be working at 2201 N Main St, Gainesville, FL 32609.

Job Duties consist of, but are not limited to:

• Greet customers in person or over the phone with a positive and helpful attitude.
• Assist customers and staff with inquiries related to appointments, vehicle status, or general Body Shop services.
• Schedule and confirm estimate and repair appointments.
• Maintain accurate customer records and update account information in our systems.
• Communicate effectively within the department and with management to relay customer needs.
• Handle customer concerns or complaints calmly and professionally, escalating as necessary.
• Maintaining records of, and collecting payments from customers, insurance companies and third-party vendors.
• Support administrative tasks such as filing, document/file preparation, and follow-up calls.

Our full-time employees will also enjoy the following benefits:

• Full time work schedule, 40 hours per week
• Ability to grow and be promoted from within
• Major Medical Insurance, Dental Insurance
• Long and Short-Term disability
• Life Insurance
• Wellness Benefits
• Paid time off
• 401k with company participation

Qualifications:

• Computer proficient
• Valid Driver’s License
• Must be 18 years of age or older
• Excellent communications skills
• Team player with a great attitude

Applicants must be 18 years or older and authorized to work in the U.S. Must have a valid driver license and a good driving record. We are an Equal Opportunity Employer and a drug free workplace

If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail! Come learn more about what we offer at the ever-growing Morgan Auto Group family of dealerships. It's a truly unique organization with endless career potential.

grts /eoe