Senior Project Manager

Project Manager - Senior

Location: Framingham, MA

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Shift / Schedule: As needed on-site; approximately once or twice per month (primarily Framingham, potentially Marlboro)
• Travel Requirements: Not required; on-site visits as needed, approximately once or twice per month
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

We are seeking an experienced Project Manager to manage the client delivery side of the IT Operations and Service Desk AI, automation, and efficiency initiatives. This role owns client planning, coordination, governance, and readiness while partnering with a third-party vendor responsible for implementation. As the client delivery lead, you will ensure internal teams and stakeholders are aligned, vendor execution is effectively coordinated, and leadership has clear visibility into progress, risks, and decisions through executive-level reporting.

Key Responsibilities

• Serve as the client project lead for Service Desk transformation initiatives
• Own client-side planning, execution oversight, and delivery to production
• Develop and maintain project plans, milestones, dependencies, and readiness activities
• Coordinate and track project deliverables, risks, and dependencies
• Facilitate cross-functional alignment across EUC, Service Desk, Architecture, Security, Infrastructure, and Operations teams
• Manage client-side RAID and ensure alignment with enterprise governance, security, and compliance standards
• Provide clear, consistent status reporting and participate in executive-level updates
• Maintain project documentation, decision logs, and delivery artifacts
• Support additional operations or service desk initiatives as needed (no people management)

Required Experience

• 8 years of Project Management experience delivering enterprise technology initiatives
• Solid experience managing the client side of vendor-led implementations
• Proven ability to coordinate cross-functional teams and external partners
• Experience delivering AI, automation, digital workplace, or service management solutions
• Familiarity with AI-driven service desk, conversational AI, or co-resolution platforms
• Experience with ServiceNow and Microsoft Teams

Nice-to-Have Experience

• Experience managing proof of concept to pilot to production transitions
• Background in end user services, digital workplace, or IT operations programs

Required Skills

• PMP or comparable project management certification
• Expertise in SAFe Agile and Waterfall methodologies
• Strong communication, organizational, and stakeholder management skills

Education Requirements

• Bachelor's degree (preferred)

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a Fortune 100 retail industry leader and the world's largest off-price apparel and home fashions company, operating more than 5,200 stores across ten countries under iconic retail brands. With a business model built on delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, this organization has created one of the most distinctive and enduring value propositions in global retail. The company employs buyers, merchants, retail professionals, technologists, supply chain specialists, and corporate finance and marketing professionals across its global footprint, offering meaningful career pathways at substantial scale.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10548

#LI-Onsite #LI-GTT