Service Manager

Build the Future with Us — EquipmentShare is Hiring a Service Manager At EquipmentShare, we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. Location: Carlsbad, NM Schedule: Monday to Friday, 7:00 AM to 5:00 PM Primary Responsibilities As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. Coordination and supervision of quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company-owned rental equipment Maintain and nurture existing customer relationships to ensure 100% customer satisfaction and keep them updated on new or additional ways EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties assigned as needed Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders, and we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month (restrictions apply) Competitive compensation: Base salary plus Company Profit Sharing Plan Company-provided truck Full medical, dental, and vision coverage for full-time employees 401(k) with company match Generous PTO + paid holidays Gym membership stipend + wellness programs (earn PTO and prizes) Annual tool and boot reimbursements for applicable jobs Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year Career advancement, leadership training, and professional development opportunities Access to industry-leading diagnostic tools About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills and Qualifications Required Skills/Abilities Industry knowledge (rental or related construction field); ideally three years of maintenance and service experience Strong interpersonal and problem-solving skills Adaptable to the fast pace of a growing company and able to quickly educate themselves about and keep up-to-date on the latest EquipmentShare products and services Competitive, but thrive in a team-oriented environment; preference for applicants with construction industry experience or background Superior customer service, teamwork and verbal/written communication skills Education and Experience High School diploma; trade school certificate preferred Experience in field service, maintenance and repair preferred Experience leading maintenance teams Valid driver’s license with acceptable driving record; must be at least 21 years old to operate company vehicle Physical Requirements Must be able to move, stand, stoop and bend freely Must be able to lift up to 50 pounds at times The position is safety-sensitive and employment is contingent on passing a 10-panel drug screen A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. #J-18808-Ljbffr