OT Contract Support Technician

OT Contract Support Technician

Position Overview

Seeking an OT Contract Support Technician to provide hands-on support for cybersecurity, patching, compliance, and hardware lifecycle activities within a complex industrial/manufacturing environment. This individual will support Operational Technology (OT) systems, assist with security initiatives, and help maintain reliable and compliant OT infrastructure.

Key Responsibilities

• Support antivirus deployment and patch management activities across OT assets.
• Assist with cybersecurity compliance reporting, metrics, and security initiatives.
• Execute security patches and antivirus updates on OT systems and endpoints.
• Support ongoing hardware refresh and equipment obsolescence projects.
• Provide troubleshooting and support for OT users and systems.
• Assist with workstation imaging, configuration management, and system hardening efforts.
• Support backup and recovery activities for OT assets.
• Coordinate electronic waste disposal and asset retirement processes.
• Utilize ticketing systems to track, schedule, and complete work assignments.
• Partner with cybersecurity teams to evaluate and remediate vulnerabilities.
• Provide occasional after-hours support as required.
• Assist other OT disciplines and teams as workload demands evolve.

Key Accountabilities

• Deliver timely antivirus and patching support.
• Maintain compliance with OT cybersecurity standards and policies.
• Support hardware lifecycle management and refresh initiatives.
• Provide first-level technical support and troubleshooting for OT users.
• Contribute to overall reliability, security, and compliance of OT infrastructure.

Preferred Qualifications

• Minimum 2 years of desktop support experience in Microsoft environments.
• Experience supporting Windows operating systems and endpoint technologies.
• Exposure to OT, industrial control systems, or manufacturing environments.
• Understanding of DCS (Distributed Control Systems) or related industrial technologies.
• Strong troubleshooting skills involving computer and network-related issues.
• Knowledge of cybersecurity best practices and system hardening concepts.
• Excellent written and verbal communication skills.
• Familiarity with automation, industrial networking, and information system standards.