DME Service Coordinator

Job Description

Job Description

Service Repair Coordinator

Shift:  First Shift, Monday – Friday (100% On-Site)

Salary: $25.00 per hour

Service Repair Coordinator Role

Make a tangible difference for our nation's veterans every day. As a Service Repair Coordinator, you are the vital operational engine ensuring our military veterans receive prompt, reliable repairs on their mobility systems and medical equipment. Working directly with field service technicians, procurement teams, and VA partners, you will turn incoming repair requests into approved, fully provisioned work orders. If you are an organized, detail-driven coordinator who thrives in a fast-paced environment and wants your daily work to directly restore someone's independence, we want to hear from you.

Service Repair Coordinator Responsibilities

• Support the VA repair order process end-to-end, acting as the primary liaison between field service technicians, procurement, warehouse staff, and VA partners
• Transcribe handwritten Service Repair Orders (SROs) completed by technicians in the field into Excel
• Calculate accurate equipment repair pricing (MSRP minus the VA discount) and submit quotes to the VA for approval
• Submit approved orders to procurement to ensure parts are received by the warehouse and scheduling can promptly complete the repair
• Monitor order flow and track timeliness to ensure strict adherence to a 10-day compliance window for all repair completions
• Support field technicians with on-site questions, escalating technical issues to manufacturer representatives when necessary
• Coach newer field technicians on the accuracy and completeness of their handwritten SROs
• Maintain service order status, timelines, and documentation within internal databases and enterprise software systems

Service Repair Coordinator Reporting Relationships

This position reports directly to the Branch Manager and has no direct reports.

About You

• Possess a high school diploma or GED equivalent
• Bring 1 to 3 years of experience in durable medical equipment (DME), healthcare supply operations, or medical device service
• Demonstrate familiarity with mobility equipment, power wheelchairs, or related complex rehabilitation technology
• Display strong mathematical and administrative skills to accurately calculate pricing and process quotes
• Maintain a strong sense of operational urgency and strict attention to compliance timelines
• Display strong organizational and multitasking abilities to monitor and prioritize daily order flow
• Communicate clearly and professionally to coach technicians and collaborate across operational teams
• Utilize Microsoft Office (specifically Excel) and enterprise database software with ease and accuracy
• Hold a valid driver's license with an acceptable driving record

Next Steps

If operational urgency and detail-oriented problem-solving describes you, we would like to hear from you.

Additional Information

• Sit for extended periods up to 6 hours daily while working on a computer and telephone
• Stand and walk up to 2 hours daily within an office and warehouse environment
• Comply with all company safety guidelines, accreditation standards, and operational policies
• Work in an inclusive environment committed to Equal Employment Opportunity for all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law