Help Desk Support
Kids Creek Childrens Clinic
Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation. Responsibilities Respond to and resolve technical issues in a timely manner Provide step-by-step guidance to users remotely Log, track, and update support tickets in the help desk system Escalate unresolved issues to higher-level IT staff Maintain documentation of support procedures Ensure customer satisfaction with each interaction Requirements Proven experience in IT support or help desk role Familiarity with Windows, macOS, and common software applications Knowledge of remote support tools and ticketing systems Strong problem-solving and communication skills Ability to work independently and manage time effectively #J-18808-Ljbffr
Vacancy posted 4 days ago
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