Information Technology Support Specialist

Job Description

Job Description

About the Opportunity

At Enterprise Solutions , we believe every team member deserves the same level of respect, responsiveness, and partnership that we extend to our clients.

If you’re organized, curious, and eager to make a visible impact, this is your chance to work in an environment that values innovation, collaboration, and professional growth.

What You’ll Do

In this role, you’ll be the trusted expert ensuring our people and systems run smoothly every day. You’ll balance hands-on troubleshooting with proactive problem-solving—keeping our operations secure, connected, and efficient.

Core Responsibilities

• Deploy and maintain workstations, applications, and devices to keep our teams performing at their best.
• Provide thoughtful, timely technical support (in person and remotely) with professionalism and empathy.
• Maintain and manage IT inventory, ensuring all equipment and software are up to date.
• Collaborate with vendors and internal partners to resolve system issues and improve reliability.
• Document solutions and contribute to continuous improvement in IT processes.
• Participate in special IT and cross-functional projects that modernize how we work.

Cybersecurity Focus

• Monitor and respond to cybersecurity alerts, phishing attempts, and suspicious activity.
• Ensure endpoint protection and patching are consistent, effective, and compliant.
• Support user access controls, including MFA and password policies.
• Assist in vulnerability scanning, remediation, and compliance initiatives (HIPAA, SOC2).
• Promote cybersecurity awareness through training and best-practice guidance.
• Document and escalate security incidents in partnership with IT leadership.

Who You Are

You’re a detail-oriented problem solver who thrives in a fast-paced environment. You care about doing work that matters—and doing it well.

Requirements

• 2–3 years of IT support experience preferred.
• Strong troubleshooting and analytical skills, with a proactive mindset.
• Familiarity with Active Directory, Windows environments, and Microsoft Office Suite.
• Excellent written and verbal communication skills—professional, clear, and approachable.
• A commitment to confidentiality, integrity, and follow-through.

Cybersecurity Knowledge

• Working understanding of cybersecurity principles (risk mitigation, threat vectors, incident response).
• Experience with endpoint protection tools, IAM/MFA, and vulnerability management.
• Awareness of frameworks such as HIPAA or SOC2 preferred.

Why Join Enterprise Solutions?

• Be Empowered: Your ideas and expertise directly improve our company’s performance.
• Grow Your Career: Access professional development, certifications, and mentorship opportunities.
• Make an Impact: Support technology that powers healthcare, education, and commercial innovation.
• Belong to a Team: We treat every colleague with respect, responsiveness, and transparency—because you’re not just part of IT, you’re part of our success.

At Enterprise Solutions, we’re a single-source provider that designs and constructs electrical systems for healthcare companies, higher education institutions, commercial developments, and companies of all shapes and sizes. As a merit shop, we have innovative solutions for electrical engineering, construction, and modular components, all under one roof, so we can seamlessly handle even the most complex projects for our valued clients.

Company Description

At Enterprise Solutions, we’re a single-source provider that designs and constructs electrical systems for healthcare companies, higher education institutions, commercial developments, and companies of all shapes and sizes. As a merit shop, we have innovative solutions for electrical engineering, construction, and modular components, all under one roof, so we can seamlessly handle even the most complex projects for our valued clients.