Salesforce Business Analyst

SMX Services and Consulting, Inc.

Lansing, MI

Title: Salesforce Business Analyst

Location: Lansing, MI (Hybrid)

Projected Start Date: 08/03/2026

Duration: Through 09/30/2027

Location Requirement

Candidates must reside within 90 miles of Lansing, MI at the time of submission. This requirement is non-negotiable.

Required Qualifications

8+ years of experience as a Business Analyst.
Hands-on experience supporting applications built on Salesforce.
Experience with QA/Testing, including test planning, execution, and defect tracking.

Preferred Qualifications

Experience working with State, Local, or Federal government agencies.
Experience with Azure DevOps.
Knowledge of FedRAMP and HIPAA compliance.
Experience with NICE CXone or other contact center platforms.
Strong background in business process reengineering and identifying technology solutions to improve business operations.
Knowledge of industry-standard business process mapping methodologies, including legacy and emerging technologies.
Understanding of relational databases and client-server architecture.
Strong analytical, problem-solving, and organizational skills.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail and the ability to manage competing priorities.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience with data management, process improvement, and project management.

Key Responsibilities

Review, analyze, evaluate, and prioritize business and user requirements.
Triage user requests and support tickets by assigning priority and severity while communicating updates to stakeholders.
Manage and prioritize CRM inbox communications.
Draft and distribute communications regarding system updates, business process changes, timelines, and other CRM-related announcements.
Analyze business processes and recommend technology solutions aligned with organizational goals.
Prepare solution alternatives, risk assessments, and financial analyses (cost-benefit, ROI, buy vs. build).
Gather and document business requirements, functional specifications, and technical specifications.
Support reporting, business intelligence, and data warehouse enhancements.
Assist in developing Requests for Proposals (RFPs).
Support the deployment and administration of end-user reporting tools and platforms.
Collaborate with IT and business teams to gather reporting and data warehousing requirements and recommend solutions.
Document solutions and provide knowledge transfer to the Enterprise Reporting Team.
Participate in business systems analysis and process improvement initiatives.
Work under general supervision while supporting project managers and project teams.
Attend assigned Behavioral Health CRM meetings and project discussions.
Assist the QA/Testing team as needed based on project workload.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Salesforce Business Analyst in Lansing, MI vacancy

Business Analyst
...Role: Business Analyst Location: Lansing, MI (Hybrid) Duration: 15 Months (Contract) Employment Type: Temporary... ...experience as a Business Analyst ~ Experience working with Salesforce-based applications ~ Hands-on QA/Testing experience...
Salesforce
Contract work
Temporary work
Work at office
SMX Services and Consulting, Inc.
Lansing, MI
2 days ago
Business Analyst 4
...Business Analyst 4 - Functional BA Location: Lansing MI Duration: 12+ Months Job Description: - 5+ years of experience in designing... ...Agile methodology. - Good understanding and knowledge in Salesforce and its applications - Must have excellent communication...
Salesforce
My3Tech Inc
Lansing, MI
21 hours ago
Business Analyst
...Job Title: CRM Business Analyst Location: Lansing, MI (Onsite only on Tuesdays and Wednesdays) Duration: 1 Year Contract with possible... ...~ Experience as a BA working with applications built on salesforce ~ QA/Testing Experience Desired skills: ~...
Salesforce
Contract work
For contractors
Work at office
Local area
Integrated Resources
Lansing, MI
2 days ago
Business Analyst - CRM
...Job Title: Salesforce CRM Business Analyst Overview / Summary The Salesforce CRM Business Analyst supports the development, implementation, monitoring, and continuous improvement of behavioral health CRM strategic initiatives and business processes....
Salesforce
For contractors
Work at office
Local area
HTC Global Services
Lansing, MI
1 day ago
Business Analyst
...Customer Relationship Management (BH CRM) Analyst Job Description This position... ...initiatives, including but not limited to the business processes housed in the BH CRM. This... ...a BA working with applications built on salesforce QA/Testing Experience Desired Skills Local...
Salesforce
For contractors
Work at office
Local area
Monday to Friday
Zenfreed LLC
Lansing, MI
4 days ago
Business Analyst
..., disrupt, and thrive! KēSTA I.T is actively seeking a Business Analyst foran immediate contract engagement with our government client... ...adoption. The ideal candidate has experience working with Salesforce-based applications, strong analytical and communication...
Salesforce
Permanent employment
Full time
Contract work
Temporary work
Work at office
Local area
Immediate start
Work from home
Kesta IT
Lansing, MI
1 day ago
Wealth Management Administrative Assistant
$37.28 - $39.28 per hour
...Senior Administrative Assistant provides support to meet the business needs of a small team of financial advisors as well as clients... ...management, meeting scheduling. ~ CRM experience strongly preferred, Salesforce ideal ~ Highly organized, detail oriented Pay Rate-$3...
Salesforce
Full time
Contract work
Corps Team
East Lansing, MI
1 day ago
REMOTE Telemarketer OUTBOUND SALES
$55k - $65k
...Collaborate with the sales team to refine messaging and approach CRM & Pipeline Management Track all outreach and activity within Salesforce (or similar CRM) Follow up consistently with warm and prospective leads Ensure a smooth and professional handoff to Outside Sales...
Salesforce
Work at office
Remote work
A-Quality Facility Services
Lansing, MI
2 days ago
Technical Services Specialist II - Construction Support
...the construction sector and will be responsible for resolving customer inquiries effectively. This role requires proficiency in Salesforce, strong communication skills, and a good understanding of construction methods. Candidates who are passionate about making a difference...
Salesforce
LATICRETE
Lansing, MI
15 hours ago
Lead Salesforce Developer
...Position: Salesforce Developer / Programmer Analyst Location: Lansing, MI Duration: Long Term Responsibilities: Hands-on CRM development supporting critical business workflows, including coding and delivering user stories. Work with colleagues,...
Salesforce
InstantServe LLC
Lansing, MI
15 hours ago
Business Analyst 3
...Job Title: ( Business Analyst 3 ) bout Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational...
Visa sponsorship
Work visa
Kyyba
Lansing, MI
3 days ago
Business Analyst
$65k - $85k
...Business Analyst Company: Norstella Location: Remote, United States Date Posted: Jul 1, 2026 Employment Type: Full Time Job ID: R-2034 Description Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies...
Full time
Temporary work
Work at office
Local area
Immediate start
Remote work
Flexible hours
Shift work
Norstella
Lansing, MI
1 day ago
Business Analyst 5
...Business Analyst 5 Job Summary: The Business Analyst will partner closely with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business process analysis, user acceptance testing (UAT), training readiness, and Azure...
Novalink Solutions
Lansing, MI
3 days ago
Business Analyst 5
...Senior IT Business Analyst This position serves as the expert Senior IT Business Analyst for MDOC’s mission critical application - Corrections Offender Management System (COMS). The candidate collaborates with MDOC clients and DTMB professionals to develop requirements...
Software Technology Inc
Lansing, MI
3 days ago
Business Analyst
...Business Analyst Location: Lansing, MI (2 days a week onsite required) Duration: ongoing The primary duty of this Business Analyst position is to act as a liaison among business stakeholders to elicit, analyze, communicate, and validate requirements for changes...
2 days per week
RIT Solutions
Lansing, MI
3 days ago
Business Analyst
...Title: Business Analyst V Location: Lansing, MI (2-days onsite, 3-days remote Hybrid Schedule) Note: This is a W2 contract position – C2C, 1099, & 3 rd party candidates WILL NOT be considered This resource is responsible for gathering and documenting clear...
Contract work
Remote work
A-Line Staffing Solutions
Lansing, MI
2 days ago
Business Analyst 3
...initiatives. This role is the liaison between the technical team and the business client. This will be about 90% of the time for this resource.... ...: Additional Skills : Applications Architect,Business Analyst This is a high PRIORITY requisition. This is a PROACTIVE...
Kaav Inc.
Lansing, MI
2 days ago
Business Analyst
...Job Title: Business Analyst Job Location : Lansing,MI ( NEED Locals) Job Type: Contract This requires the person to be an excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding....
Contract work
Local area
Texas State Library and Archives Commision
Lansing, MI
2 days ago
Business Analyst
...Job Title Required Skills: Agile Methodology, DevOps, Business Analysis Candidates must have a minimum of 12 years of general BA experience. Facilitation of requirements elicitation meetings; experience with gap fit analysis and requirements refinement. Reviews...
Syntricate Technologies
Lansing, MI
3 days ago
Business Analyst
...associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description... ...insurance carrier, is seeking an entry-level motivated Business Analyst to join our team. The position requires the following, but is...
Local area
Work from home
Auto-Owners Insurance Group
Lansing, MI
2 days ago
Business Analyst
...Business Analyst Location: Lansing, MI Contract to Hire This position has on-site/in person workdays of Tuesday/Wednesday (must work 8 hours per day in office on those two days, no exceptions). The ideal candidate will live within one hour of Lansing, MI. The...
Contract work
Work at office
InstantServe LLC
Lansing, MI
15 hours ago
Business Analyst 4
...Seeking a C2C candidate located in the specified area DTMB Agency Services is looking for a Business Analyst 4 to provide excellent customer service supporting both project and work request needs. This person will have the opportunity to join inflight projects focused...
Flexible hours
Procyon TS
Lansing, MI
2 days ago
GDI Business Analyst Intern - OVIP
$30 per hour
...will be work in the Oracle Government, Defense & Intelligence team supporting Federal Compliance and Federal Sales Teams. The Business Analyst is expected to work with the GDI Performance Management team to ensure documentation, processes and policies up to date and adopted...
Hourly pay
Temporary work
Internship
Flexible hours
Oracle
Lansing, MI
3 days ago
Senior Business Analyst
...Location:: Lansing,MI- Onsite from day 1. Position:: Senior Business Analyst Long term contract Job description:: Treasury Business Analyst 5 The Business Analyst is responsible for gathering and documenting clear, unambiguous,...
Long term contract
Futran Tech Solutions Pvt. Ltd.
Lansing, MI
3 days ago
Business Analyst 4
...Job Title: ( Business Analyst 4 ) re you Business Analyst 4 seeking a dynamic and rewarding opportunity? Our client Public sector client is looking for a talented Business Analyst 4 to join their growing team in Lansing, MI bout Kyyba: Founded...
Visa sponsorship
Work visa
Kyyba
Lansing, MI
21 hours ago
Business Analyst
$65k - $68k
...the formulation of systems scope and objectives relative to the business plan and industry requirements for the organization. Assist... ...contract Other Job Specific Skills Experience in a business analyst or requirements analyst role Experience with Agile Lifecycle...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Lansing, MI
3 days ago
Business Analyst
...Business Analyst The job involves providing customer service for project and work request needs for the Environment, Great Lakes and Energy (EGLE) Agency. The job entails working on a new IT solution for issuing, analyzing, and monitoring energy rebates. The role involves...
Argyle Infotech
Lansing, MI
21 hours ago
Business Analyst 4
...Business Analyst 4 The client is looking for a Business Analyst 4. Top skills and years of experience include the ability to understand technical details provided by developers and the ability to convey these details clearly and concisely, strong communication skills...
Work at office
Remote work
Relocation
Monday to Friday
2 days per week
Syntricate Technologies
Lansing, MI
2 days ago
Business Analyst
...Business Analyst This project resource will work with the Michigan Customer of Corrections to review, analyze, and evaluate business processes around the implementation of a new enterprise-level software solution that will replace numerous aging legacy systems. Special...
Work at office
Remote work
CapLeo Global
Lansing, MI
3 days ago
Business Analyst IV
...Business Analyst - DHHS The position is responsible for providing ongoing maintenance and support for the Child Support program. The resource is integral to supporting and improving MDHHS automated processes, streamlining critical business processes, data integrity...
Local area
Samprasoft
Lansing, MI
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Salesforce Business Analyst. Be the first to apply!