Service Technician (US & CA), Grand Rapids

Service Technician, Grand Rapids

The Service Technician installs, commissions, troubleshoots, and repairs custom foam-cutting machinery and automated systems at customer locations. This role also performs equipment testing and Factory Acceptance Tests (FATs) before shipment and provides onsite and remote technical support. Prior experience in the food industry or HVAC service and/or install has been a good fit in the past. Travel is approximately 50-75% throughout the U.S. and Canada, with occasional international travel.

Responsibilities

• Install, commission, troubleshoot, repair, and maintain automated industrial machinery.
• Perform equipment runoffs, testing, final inspections, and FATs.
• Troubleshoot mechanical, electrical, hydraulic, pneumatic, vacuum, PLC, and HMI systems.
• Read and interpret electrical/hydraulic schematics, blueprints, and technical drawings.
• Provide onsite and remote technical support to customers.
• Perform preventive maintenance, assembly, and equipment repairs.
• Document service work, repairs, troubleshooting, and parts used.
• Independently manage field service assignments and communicate effectively with customers and internal teams.

Qualifications

• 3+ years of experience in machine building, equipment installation, field service, automated machinery, or industrial maintenance.
• Strong mechanical and electrical troubleshooting skills.
• Experience with hydraulics, pneumatics, power transmission, PLCs, and HMIs.
• Ability to read schematics, blueprints, and technical documentation.
• Comfortable working independently and interacting directly with customers.
• Must have basic hand tools and be willing to travel 50-75%.
• Passport and experience with HVAC, electronics, or related technical trades are preferred.

Schedule & Work Environment

• 1st shift: 7:00 a.m. to 3:30 p.m.
• Small service team within a company of approximately 50 employees.
• Hands-on workshop and field-service environment with close access to leadership.
• Supportive, team-oriented small-company culture with company events and a strong sense of camaraderie.

Job Type & Location: This is a Permanent position based out of Grand Rapids, MI.

Pay and Benefits: The pay range for this position is $70720.00 - $83200.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Medical, dental, vision, pto, vacation.

Application Deadline: This position is anticipated to close on Nov 23, 2026.

Workplace Type: This is a fully onsite position in Grand Rapids, MI.