Luxury Client Experience Specialist

About the job Luxury Client Experience Specialist Position Overview We are seeking polished, detail-oriented individuals to join our remote team as Luxury Client Experience Specialists. In this role, you will support clients seeking elevated vacation experiences by helping them explore premium options, coordinate personalized arrangements, and receive attentive service throughout the planning process. This opportunity is ideal for individuals who enjoy delivering high-quality customer care, researching exceptional experiences, and managing important details with professionalism. Previous travel-industry experience is not required. Training and continued educational resources are provided. Responabilities Consult with clients to understand their preferred destinations, travel dates, style preferences, priorities, budget, and special requests. Research upscale resorts, luxury hotels, cruises, private transportation, tours, excursions, activities, and customized vacation options using approved resources. Assist with coordinating selected services while keeping confirmations, reservation details, schedules, and itinerary information organized and accurate. Provide personalized support through timely communication, thoughtful follow-up, planning updates, and assistance with routine changes or special requests. Maintain detailed client records, monitor important deadlines, verify booking information, and continue expanding your knowledge of destinations and supplier offerings. What We Provide Fully remote opportunity with flexible part-time and full-time scheduling Structured onboarding and beginner-friendly training No previous professional travel experience required Ongoing guidance and access to educational resources Supplier and destination learning opportunities Opportunities to develop luxury client service, communication, research, and coordination skills Professional development and potential growth opportunities Performance-based incentives and recognition opportunities Qualifying travel discounts and industry-related benefits Collaborative and supportive virtual team environment Qualifications Excellent written and verbal communication skills Professional, polished, and client-focused approach Strong organization and attention to detail Ability to provide personalized and responsive customer service Comfortable researching and comparing premium vacation options Ability to manage multiple client requests, priorities, and deadlines Willingness to learn digital platforms, supplier resources, and new processes Dependable follow-through and strong time-management skills Adaptable and solution-focused when client needs or plans change Self-motivated and comfortable working independently Basic computer proficiency and reliable internet access Must be at least 18 years of age Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region Hope's Global Getaways