Customer Service Representative - Field Services

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. Your Role on the Team As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service, and maintenance solutions to residents and other partners in a fast-paced environment. Responsibilities Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal Performing other duties as assigned Qualifications High school Diploma or GED Proven experience in customer service or administrative functions Experience in the property management or maintenance industry is helpful Excellent organizational skills with a high level of attention to detail Strong verbal and written communication skills Effective customer service and conflict resolution skills Intermediate proficiency in MS Word, Excel, Outlook and Adobe Salary Range $17.90 - $31.03 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Compensation and Benefits Annual bonus program Health, dental, vision, and life insurance Long-term and short-term disability insurance Generous paid time off plans including vacation accrual, sick time, standard holidays and floating holidays 401(k) with company matching contributions Awesome work environment with casual dress Team events and gatherings (Pre- and Post-Covid) Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr