Supervisor, Retirement Distributions

About the Role Oversee/supervise a team of distribution processors, as well as various other projects. Help foster a cohesive team by directing workflow, supporting strong communication and displaying proper judgement and leadership to ensure timely execution of distributions. Work with manager to implement consistent policies and procedures. Responsibilities Oversee the day‑to‑day activities of the Distribution team to ensure team standards are met. Act as an active resource for the team, understanding all team functions and responsibilities, assisting when and where needed. Manage the employee life cycle, including interviewing, hiring, training staff; conduct regular performance reviews; plan and participate in team meetings, employee appreciation, and team events. Provide coaching, development, and support to the team to ensure timely and accurate execution of daily functions, while meeting regulatory compliance. Continuously improve processes that enhance the client experience and build scale, assisting with planning, development, and implementation. Provide quality, accurate and timely responses to escalated inquiries from external and internal clients, maintain positive working relationships and open lines of communication. Assist and/or lead any system upgrades, conversion, acquisition, deconversion, and projects that affect the area. Qualifications Minimum of 5 years of extensive record‑keeping/trust experience in operations. Bachelor’s degree or equivalent combination of education and/or related experience in the financial industry. Proven leadership, management and direct supervisory skills with ability to work independently while supporting a collaborative, team‑oriented environment. Excellent analytical and problem‑solving orientation and attention to detail. Demonstrated ability to identify process improvements and ability to accept, support and implement continuous change. Highly organized and detail‑oriented with the ability to prioritize workflow of self and others and coordinate activity as an effective team member to meet deadlines and make effective decisions under pressure. Strong passion for internal and external client satisfaction, creative and consistently maintains a positive attitude. Benefits Competitive compensation including base salary, bonus and/or incentive opportunities. Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings. Generous paid time‑off programs such as flexible time‑off, company‑paid holidays, parental and bereavement leave. Learning and development resources for personal and professional career development, and advancement opportunities. Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. Support for the communities we live in through paid volunteer time and a company donation match opportunity. Work Environment Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds. Compensation Base Pay Range: $55,000 - $62,000 annually. Equal Opportunity Employment Alerus is an equal‑opportunity employer and values diversity at its company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. #J-18808-Ljbffr Alerus