Customer Experience Specialist

Customer Experience Specialist

This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills. As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day. We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

Pay & Benefits

• $16.00 – $18.00 per hour
• Paid training
• Paid birthday off
• Free uniform and swag
• Monthly paid team training (with lunch)
• Supportive, positive work environment
• Opportunities for advancement

Schedule

Part-time – Weekends Required

• Saturdays: 1:00 PM - 5:30 PM
• Sundays: 1:45 PM – 6:00 PM

Consistent weekly schedule. Perfect for someone looking for meaningful part-time work.

What You'll Do

• Welcome families and help children feel comfortable
• Check swimmers in and direct them to their lessons
• Support instructors and parents during lessons
• Help keep the pool deck organized and running smoothly
• Set up and clean up equipment
• Provide outstanding customer service

This is an active, on-your-feet role.

What We Are Looking For

Our BEST team members are:

• Extremely reliable
• Naturally friendly and positive
• Comfortable talking with parents and children
• Professional and responsible
• Team-oriented
• Detail-oriented

Reliability is essential. Families and instructors depend on you.

Minimum Requirements

• Must be 18 or older
• Weekend availability
• Comfortable in a warm pool environment
• Able to stand and move for several hours
• Comfortable using tablets and apps

Customer service experience is a plus, but we will train the right person.

Why This Job is Different

• The work is meaningful
• The environment is positive
• The team is supportive
• They feel appreciated

This is a great role for:

• College students
• Teachers or educators
• Parents returning to the workforce
• Anyone who loves working with children

About Us

British Swim School teaches children critical water survival skills—not just swimming. You will be part of a team that helps save lives.

To Apply

Please include a brief message explaining why you feel you would be a great fit for this position. Applications without a message may not be considered. Compensation: $16.00 - $18.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.