Coaching and Performance Enablement Senior Associate

Coaching & Performance Enablement Senior Associate

Your journey at Crowe starts here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Coaching & Performance Enablement Senior Associate role supports the execution of performance management and people development programs, with a primary focus on building a culture of coaching and continuous feedback across the firm. This individual helps bring strategy to life through strong change management, content development, and program coordination. The role plays a key part in enabling managers and above to effectively coach, develop, and engage their teams. This is a highly execution-focused role responsible for creating clear, practical, and engaging materials, while helping drive adoption of key programs and behaviors across the organization.

Key Responsibilities:

• Support the execution of performance management and people development initiatives, with a focus on coaching and continuous feedback
• Help operationalize and evolve the firm's internal coaching (career coach) program, including tools, resources, and enablement materials
• Design and deliver change management strategies to support adoption and drive behavior change across managers and employees
• Create and develop high-quality content, including toolkits, presentations, communications, training resources, and videos
• Translate program strategy into clear, actionable materials that are easy for employees and managers to use in practice
• Develop and manage communication plans, including messaging, sequencing, and rollout strategy
• Build reinforcement materials (e.g., FAQs, reminders, manager guides) to sustain behavior change and program adoption
• Manage and maintain SharePoint and internal platforms to ensure content is current, accessible, and user-friendly
• Leverage AI tools and emerging technologies to enhance content development and support scalable delivery of programs
• Support the advancement of AI-enabled approaches to people development and performance management
• Coordinate across stakeholders to gather input, incorporate feedback, and ensure alignment to business needs

What Success Looks Like:

• Increased adoption of coaching and continuous feedback practices across the firm
• Managers equipped with practical, easy-to-use tools to support employee development
• Clear, consistent communication and materials that drive understanding and action
• Strong execution of programs with high attention to detail and quality
• Progress toward more scalable, AI-enabled approaches to development and performance

Skills and Capabilities:

• Strong written and visual communication skills
• Ability to translate complex concepts into clear, practical, and engaging content
• Experience with change management and driving behavior adoption
• Strong attention to detail and eye for design and user experience
• Solid project management and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft PowerPoint, Word, and Excel
• Experience managing content in SharePoint or similar platforms
• Comfort leveraging AI tools to improve efficiency and output
• Strong collaboration and stakeholder management skills
• Self-motivated with the ability to work independently and as part of a team
• Proficiency in tools like Canva and Clipchamp is a plus

Qualifications:

• Bachelor's degree in Communications, Human Resources, Organizational Development, or related field required
• 3+ years of experience in learning and development, internal communications, HR programs, or related area
• Experience supporting performance management, coaching, or people development initiatives preferred
• Experience in a professional services or startup environment is a plus
• Will need to travel up to twice a year