Part-Time Center Associate

Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Hours of Operation

Monday - Friday: 8:00am - 6:30pm

Saturday: 9:00am - 2:30pm

Sunday: 10:00am - 3:00pm

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer and typing skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Ability to operate a cash register with accuracy
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Willing and able to work 25 to 30 hours per week including Saturdays and Sundays
• Ability to remain upright on the feet for long periods of time
• Ability to provide prompt and friendly customer service
• Ability to perform general cleaning and organizational duties to company standard
• Ability to work between our 4 Montgomery locations to fill needed shifts

Part-Time Benefits

• 4-hour Holiday Pay upon successful completion of 90 day orientation period
• Ability to move to Full-Time if/when position is available - Will then receive all available Full-Time benefits
• Raise upon successful completion of Notary Certification
• Annual raises based on performance