Customer Service Specialist II

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives

• Enters and maintains database records of customer profiles and prepares and maintains status reports

• Acts as liaison for customers

• Maintains knowledge of company products and customer service processes

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 2+ years of customer service experience

• Required Technical Skills:

  • Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Required Skills and Abilities:

  • Strong telephone and verbal communication skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and manage time effectively

• Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

Work Requirements

Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None