IT Clinical Engagement Specialist II

JOB DESCRIPTION POSITION SUMMARY This position provides project management and leadership in support of high-quality clinical applications systems. This position serves as a liaison between key stakeholders and the business to ensure successful integration of clinical systems and processes. Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems. Assists in the development and implementation of current and future clinical information systems, working closely with stakeholders. The Clinical Engagement Specialist II proactively leads the collaboration efforts of service area leaders, IT field services, clinical application and informatics teams to increase efficiencies and promote continuity of care through technology and workflow improvements. Acts as a peer leader and subject matter expert in internal processes and procedures. CORE FUNCTIONS Provides guidance, direction, and education to the decentralized clinical applications team. Leads the efforts for the development and implementation of staff assessment and training programs. Responsible for ensuring the visibility of clinical application support services. Leads efforts to collaborate across disciplines and IT functions to develop methods of engagement for Clinical Analysts that support various stakeholder needs. Utilizes data analytics to identify and lead system teams that work on process improvement in electronic health record and clinical application education activities. Develop recommendations on potential approaches to achieve business and IT clinical application capabilities. Leads efforts to promote coaching of users in understanding and effective use of technology. Leads and implements application testing for system enhancements. Leads and implements solution evaluation through workgroup leadership; tracks, monitors, and enhances solution usage; and implements user groups and associated action plans. Performs Consultant and Project Coordinator functions. Obtain and analyze information on usage of the system and workflow concerns through internal IT clinical application teams and external vendors. Collaborates with stakeholders to help define issues and enhancement opportunities within the electronic health record. Implements project support in conjunction with leadership for the deployment and support of new and existing IT clinical applications. Influences peers in leveraging critical thinking skills and deep understanding of the EHR to resolve complex electronic health record issues. Expert knowledge of electronic health record and associated technologies’ background function, and how they relate to quality measures, interoperability, and system-wide strategic initiatives. Performs Advocate functions. Expert knowledge of strategic alignment with stakeholders, service area leadership, and IT field services departments to resolve conflicts between workflow and the electronic health record. Expert-level global thinking of clinical workflows in order to drive system-level process improvements and fill identified gaps to ensure consistent appropriate workflow across specialties within the system. Leads, influences, independently manages and assess results of projects, workgroups, policy and procedure gaps, and improvements as it relates to clinical applications. Researches trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies. Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction. Leads peers as an expert influencer for positive outcomes, utilizing this knowledge in supporting users and process teams with creation of documentation standards. Develops accountability standards for the use of business tools to promote business strategies with the innovative use and optimization of tools. Acts as a mentor to peers in relationship management, documentation standards, demonstrates best practices, and is a subject matter expert. This position must interact with and support clinical applications leaders and staff, stakeholders and system contacts. This position must coordinate interdisciplinary activities in the planning and modification of the clinical information system, both at the facility and at the system level. Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice. External customers: Vendors in the implementation, modification, and support of clinical application systems. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING None TYPE OF SUPERVISORY RESPONSIBILITIES May have authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments and disciplinary action. Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models and act in a people-centered, service excellence-focused, and results-oriented manner. PHYSICAL DEMANDS/ENVIRONMENT FACTORS OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Off-site travel required. This position may be required on-call hours during implementations, and as required to support the end-users. MINIMUM QUALIFICATIONS Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting. Must have five plus years experience working within a complex and diverse health care setting. Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of familiarity with clinical care processes and information technology. PREFERRED QUALIFICATIONS PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC). Additional related education and/or experience preferred. Compensation $60 per hour Equal Opportunity Employer PDSINC, LLC is an Equal Opportunity Employer. #J-18808-Ljbffr PDS Inc, LLC