Front Desk Associate

Job Description: Front Desk Coordinator

Position Summary

The Front Desk Coordinator serves as the first point of contact for all guests and plays a key role in creating a welcoming, organized, and professional salon and spa experience. This role is responsible for managing appointments, supporting service providers, handling transactions, and maintaining a positive and efficient front desk environment.

Essential Duties and Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Answer phones, respond to inquiries, and book appointments using the salon software system
• Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction
• Handle guest check-ins and check-outs, including retail sales and payment processing
• Maintain a clean and organized front desk and lobby area
• Support the service team by monitoring appointment flow and communicating updates
• Promote and educate guests on retail products, service packages, and promotions
• Resolve scheduling conflicts or guest concerns with a solution-oriented mindset
• Assist with inventory tracking and receiving deliveries as needed
• Represent Lords & Ladies with professionalism in appearance, tone, and communication
• Participate in ongoing training, meetings, and company events

Minimum Qualifications

• High school diploma or equivalent
• Previous customer service or front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficient with computers and scheduling systems (training provided)
• Professional appearance and demeanor
• Availability to work a flexible schedule, including evenings and weekends

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to lift and carry up to 25 lbs (retail boxes, inventory items)
• Frequent use of hands for typing, phones, and handling products
• Comfortable working in a salon environment with exposure to beauty products

Work Environment

• Client-focused, high-energy salon and medical spa
• Fast-paced front desk area with high guest interaction
• Collaborative team environment with professional standards
• Encouraged to build strong client relationships and support salon goals

Benefits and Compensation

• Competitive hourly pay starting at $12 and above depending on experience and full time or part time.
• Short- and long-term disability (Depending on Full Time)
• Paid time off (PTO) (Depending on Full Time)
• Opportunities for growth and advancement
• Simple IRA Options (If Eligible via Handbook)

About Lords & Ladies

For over 40 years, Lords & Ladies Salon and Medical Spa has built a reputation for excellence through our commitment to guest service, professional education, and brand integrity. Our team is passionate about beauty, wellness, and creating lasting relationships with our clients and community.

Equal Employment Opportunity

Lords & Ladies Salon and Medical Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, gender, age, disability, sexual orientation, or any other protected category under federal, state, or local laws.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.