Community Health Worker

SUMMARY


The Community Health Worker promotes patient care for MedLink Health Center(s) by providing care coordination/case management and helping eliminate barriers to ensure patients will achieve a higher level of health equity. They will facilitate patients in overcoming social determinants of health barriers that patients face, such as transportation, food, housing, etc. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the Community Health Team. By performing the job expectations described below you will be an active member of the care team, thereby patients are assured access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES ( include, but are not limited to, the following)

• Actively contact and reach out to all Medicaid patients to help prevent Medicaid Patients from being un-enrolled and will help assist those with re-enrollment activities.
• Assists patients with financial barriers and assists Medicaid recipients that may be facing re-enrollment challenges, as well as help align the patients' needs to other resources available.
• Routinely follows-up with patients to confirm patient has active insurance, proper nourishment, housing, transportation to and from medical appointments and overall, is ensuring the patient is receiving proper care.
• Answers all telephone calls promptly in a polite and professional manner.
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization.
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations.
• Works with Chronic Care Management staff to refer patients as needed.
• Participate in team and staff meetings as required or requested.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition to Required Education & Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or GED AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills
• Strong computer skills with Microsoft Excel experience preferred.
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail