Coffeehouse Supervisor

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About the Role

Cup of Joe Cafes is looking for an experienced, guest-obsessed Coffeehouse Supervisor to join our team at our Starbucks licensed store on the Baptist Hospital Campus in Pensacola, FL. This is one of the area's busiest healthcare campuses - a high-volume location serving nurses, doctors, and families who depend on us every day. If you love leading a team, thrive in a fast-paced environment, and take pride in delivering an exceptional Starbucks experience on every shift, we want to hear from you.

As a Coffeehouse Supervisor, you'll work side by side with the Coffeehouse Leader to keep the store thriving - helping lead the team, supporting partners, keeping customers happy, and making sure operations run smoothly day to day. From coaching and developing Baristas and Shift Leads to managing inventory and store goals, you'll play a key role in shaping the store's success. This role is all about balancing people and operations - building a strong team culture while driving results and delivering the Starbucks Experience.

What You'll Do

• Partner with the Coffeehouse Leader to lead daily store operations and help drive the store toward its goals

• Coach and develop Baristas and Shift Leads, providing real-time feedback on drink craft, recipes, and Starbucks brand standards

• Help oversee inventory - ordering, receiving, and stock levels - to keep the store fully equipped and guest-ready

• Support scheduling and shift coverage, stepping in to lead the floor as needed

• Ensure the team consistently delivers the Starbucks Experience to every guest

• Help build and maintain a strong team culture that supports partner engagement and retention

• Monitor store performance against goals and help implement action plans to improve results

• Step in for the Coffeehouse Leader when needed, acting as the floor leader and decision-maker

• Handle guest concerns with confidence and care, turning a difficult moment into a reason to come back

• Maintain cleanliness, safety, and operational standards across the store

Who You Are

• You have at least 1-2 years of supervisory or leadership experience in food service, retail, or hospitality

• You're a natural leader who can coach, motivate, and develop a team

• You're comfortable balancing people-focused and operations-focused responsibilities

• You communicate clearly - with your team and with your Coffeehouse Leader

• You're detail-oriented - inventory accuracy, drink quality, and store standards matter to you

• You stay calm and focused under pressure and can make quick decisions on the floor

• You're genuinely warm with guests and partners alike - hospitality isn't a script for you, it's just how you operate

• You're comfortable with the tech side of the role: POS systems, scheduling tools, and daily reporting

• Starbucks experience is a plus but not required - we can teach the craft; we can't teach the attitude

• You're comfortable following Starbucks appearance standards (solid black top, black or khaki bottoms, slip-resistant shoes, apron provided) - full dress code shared at interview

What We Offer

• $18 - $20/hr + Tips - competitive pay based on experience

• Medical, dental, and vision insurance available for full-time employees

• 1 free drink per shift in your reusable cup + 50% off additional drinks

• PTO available for full-time employees

• 50% off food items every shift

• Quarterly performance bonuses for attendance & standards

• 30% off retail merchandise including packaged coffee

• $500 Coffee Master certification bonus

• Flexible scheduling - we work around your life

• Profit-sharing bonus potential tied to store performance

• Real growth path - we promote from within

• Serve healthcare heroes and families on one of Pensacola's most active hospital campuses

• A family-run company where you're known by name, not a number

• Starbucks recognition programs and brand training

• 401(k) retirement plan available

Requirements

• Must be 18 or older

• 1-2+ years of supervisory or leadership experience in food service, retail, or hospitality

• Able to stand for extended periods and lift up to 30 lbs

• Available for a mix of morning, midday, and closing shifts including weekends

• Must be authorized to work in the United States

• Food handler certification required (or ability to obtain within 30 days of hire)

About Cup of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. Our Baptist Hospital Campus location in Pensacola is embedded in the heart of a busy healthcare community - serving nurses, doctors, staff, and families who depend on a great cup of coffee to power through long, demanding days. We run a high-volume operation with a small-business mentality: every team member matters, every guest interaction counts, and we genuinely invest in the people who show up for us.

REQUIREMENTS

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it's just as true today. Our mission to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life.