Office Manager

Job Description Job Description The Office Manager at Elite Comfort Care is responsible for overseeing the daily administrative and operational functions of the agency to ensure efficient operations, regulatory compliance, and high-quality service delivery. This role serves as a central point of coordination between caregivers, clients, management, and external agencies, supporting the mission and standards of Elite Comfort Care.

Key responsibilities include:

Managing and maintaining accurate client and caregiver files in accordance with Medicaid, FSSA, EVV, and agency requirements
Coordinating caregiver schedules, shift assignments, and timekeeping to ensure alignment with authorized services
Monitoring EVV compliance, task documentation, and visit verification to support accurate billing and audit readiness
Assisting with Medicaid billing, authorizations, service updates, and claims follow-up
Communicating policy updates, documentation requirements, and compliance expectations to caregivers
Supporting audits, quality assurance reviews, and internal compliance checks
Serving as a primary point of contact for caregivers and clients regarding administrative and operational matters
Maintaining office organization, confidentiality, and professional standards at all times

The Office Manager plays a vital role in ensuring Elite Comfort Care operates efficiently, remains compliant with all regulatory requirements, and continues to provide compassionate, reliable, and high-quality care to clients.