Service Desk Lead

NucoreVision

Prerequisites Must be a US citizen Must Reside in the DMV Area (DC, Maryland, Virginia) Must have a minimum of 5-years Experience Bachelors Degree Preferred PLEASE NOTE No C2C Opportunities Background check is Mandatory for the position General Job Description: Provides operational oversight and coordination of Service Desk activities supporting end users and enterprise operations. Responsible for escalation management, SLA monitoring, operational reporting, and Tier 2/3 coordination. Key Responsibilities Manage day-to-day service desk operations. Coordinate escalations and operational reporting. Monitor SLAs and ticket queues. Support Tier 2/3 troubleshooting coordination Qualifications 5+ years’ service desk or operations experience Bachelors Degree (BA or BS) Experience with ITSM tools and ticketing systems Recommended Certifications: ITIL Foundation preferred. Strong customer service and leadership skills #J-18808-Ljbffr

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Vacancy posted 3 hours ago

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